Passkey lockout

Danny2 — Tue, 03 Mar 2026 02:53:13 GMT

Hi there,

I am locked out of my account - https://community.databricks.com/t5/user/viewprofilepage/user-id/99755 - due to adding a passkey improperly.

The reset passkey doesnt work and I submitted a request 00859868 but the service rep is saying they cannot find my email address. Can someone help me clear this passkey issue? I was trying to update my email address to a personal one, because I recently volunteered to organize a usergroup and wanted to get the notifications away from my work email. The user group is https://usergroups.databricks.com/queens-new-york-databricks-user-group/

Thanks,

Danny

Re: Passkey lockout

Advika — Tue, 03 Mar 2026 11:08:34 GMT

Hello @Danny2,

I’ve sent you a direct message to collect a few more details and help resolve this.

topic Passkey lockout in Khoros Community Forums Support (Not for Databricks Product Questions)

Passkey lockout

Re: Passkey lockout