topic Re: I can't access to my account in DELETE

I can't access to my account

mohazzam — Sat, 04 Dec 2021 12:28:40 GMT

when I'm trying to access my account it gives me

Invalid email address or password

Note: Emails/usernames are case-sensitive

Re: I can't access to my account

Hubert-Dudek — Sat, 04 Dec 2021 12:35:05 GMT

I've just tested and it is working ok for community edition. Also all statuses on https://status.azuredatabricks.net/ are ok.

Maybe just try to reset password.

Re: I can't access to my account

mohazzam — Sat, 04 Dec 2021 12:39:20 GMT

I tried to reset the password and i got this message

An email will be sent to '***@***.net' with further instructions if you are a valid workspace user.

Note: Email addresses/usernames are case-sensitive.

Re: I can't access to my account

mohazzam — Sat, 04 Dec 2021 20:17:50 GMT

Any help @Kaniz Fatma

Re: I can't access to my account

Prabakar — Sun, 05 Dec 2021 09:45:47 GMT

Hi @Mohamed Azzam

How are you trying to login? SSO or direct login?
Contact your workspace admin to reset your password from the admin console.
Before this please verify if you are using the correct case for your password. As the error message clearly says "Invalid email address or password", you might be either using an old password or missing any character or case mismatch.

I could see you have raised a support ticket with Databricks support for this login issue. If none of these steps help resolve the issue. Please gather the SAML logs and provide your workspace id on the case, so it would be addressed once it is assigned to a support engineer.

Re: I can't access to my account

mohazzam — Sun, 05 Dec 2021 11:06:55 GMT

First I'm trying to login direct login and also when I click on forget password it show me this message

"""

An email will be sent to '***@***.net' with further instructions if you are a valid workspace user.

Note: Email addresses/usernames are case-sensitive.

"""

Second I use the correct email and password I'm sure from that.

Lastly I thought that because it is free so u delete my account but I created an account with standard plan I found they are not the same

Re: I can't access to my account

mohazzam — Sun, 05 Dec 2021 11:11:42 GMT

Please I need immediately support

I need my notebook

Re: I can't access to my account

mohazzam — Sun, 05 Dec 2021 23:22:09 GMT

In the below images this is what i get when try to login or reset password

Re: I can't access to my account

mohazzam — Mon, 06 Dec 2021 11:51:56 GMT

Why there is no real help until now ??????????????????????

Re: I can't access to my account

Prabakar — Mon, 06 Dec 2021 13:13:28 GMT

Hello @Mohamed Azzam , If you have triggered the forgot password, then you should have received the password reset email. Please check your spam box.

Re: I can't access to my account

Prabakar — Mon, 06 Dec 2021 13:14:16 GMT

Also, I tried to reset my community edition password and I was able to get the password reset email. If you are not receiving it, I believe your company firewall might be blocking the email from getting delivered. Please check with your networking team as well.

Re: I can't access to my account

mohazzam — Mon, 06 Dec 2021 13:20:16 GMT

I triggered forget password a lot and I didn't get any email.

I'm not using community Databricks for a company I'm using it for my personal tutorial.

in 20 NOV i received and email from Databricks to reset my password so i don't have any restrictions about emails come from Databricks.

Re: I can't access to my account

mohazzam — Mon, 06 Dec 2021 13:23:02 GMT

This is the email in 20 NOV to reset my password.

I think they removed my account.

Re: I can't access to my account

mohazzam — Mon, 06 Dec 2021 13:35:29 GMT

@Prabakar Ammeappin @Kaniz Fatma

Any solution or my account and my work have been deleted forever?

Re: I can't access to my account

Prabakar — Mon, 06 Dec 2021 13:59:38 GMT

Hi @Mohamed Azzam , additionally I wanted to add that, your account won't be deleted without prior notice. So it should be a password reset problem.

Further, as per CE terms&conditions, you must limit Your Content to only that data and other information that you can afford to lose.

Re: I can't access to my account

mohazzam — Mon, 06 Dec 2021 14:05:11 GMT

Dear please note I can't access or password reset to my account from Friday untill now

Re: I can't access to my account

mohazzam — Mon, 06 Dec 2021 14:07:39 GMT

Okay I'm waiting after I receive the email I will inform you.

Re: I can't access to my account

mohazzam — Tue, 07 Dec 2021 02:06:47 GMT

Thank u very very very much the problem solved

Re: I can't access to my account

Anonymous — Tue, 14 Dec 2021 20:56:12 GMT

@Mohamed Azzam - Have you been able to access your account?

Re: I can't access to my account

mohazzam — Wed, 15 Dec 2021 11:43:42 GMT

Yes