topic Re: Free Edition Connectivity in Databricks Free Edition Help

Free Edition Connectivity

jrtx — Wed, 10 Sep 2025 15:33:18 GMT

I'm playing around in Databricks Free Edition and I'm having some connectivity issues. I created one account with my personal email and one with my work email. My workspace created with my work email has internet connectivity, my personal account does not.

A ping in my work account will work, but in my personal account I get:
ping: google.com: Temporary failure in name resolution

The issue has persisted since creating the account and it has been over 24 hours now. I thought it might work itself out, but that doesn't seem to be the case.

I tried to contact help@databricks.com, but they told me to post here because free edition doesn't include technical support.

I doubt anyone here can actually help me with this, but I'm hoping an employee can help me escalate this as it is probably something that needs to be fixed.

Re: Free Edition Connectivity

TheOC — Wed, 10 Sep 2025 17:15:06 GMT

hey @jrtx
Can you confirm on both versions that you see "Free edition" in the top left?

The reason I ask is that there's two ways of setting up a 'free' account, the trial ($40 credit), and the free edition.
The free edition will be able to ping outward, but trial account will not:

https://docs.databricks.com/aws/en/getting-started/express-setup#trial-limits

Re: Free Edition Connectivity

jrtx — Wed, 10 Sep 2025 17:21:06 GMT

Yes, they are both Free Edition and not trials