topic Enterprise workspace blocked by Databricks-set rate limit of 0 on all models (AWS Marketplace) in Generative AI

Enterprise workspace blocked by Databricks-set rate limit of 0 on all models (AWS Marketplace)

khanzada — Thu, 10 Sep 2026 05:31:14 GMT

I'm on an Enterprise plan (billed via AWS Marketplace, active payment method, $399 credit remaining) and every model in my Unity AI Gateway — glm-5-3-flash, claude-opus-5, grok-4-6, gpt-5-6-sol, etc. — returns:

"error_code":"PERMISSION_DENIED","message":"PERMISSION_DENIED: The endpoint is temporarily disabled due to a Databricks-set rate limit of 0."

The workspace. I've checked:
- AI Gateway rate limits on individual models — not configured (blank, not 0)
- Budgets tab — "No budgets apply"
- Plan tier — confirmed Enterprise, not trial/Free Edition

Setting my own rate limits in the UI doesn't override this either. This looks like the same Databricks-imposed 0-rate-limit issue described in an earlier thread (https://community.databricks.com/t5/generative-ai/permission-denied-the-endpoint-is-temporarily-disabled-due-to-a/td-p/150773), and also matches other recent reports of this happening on paid/Premium accounts, not just trials.

I don't have a support subscription to open a ticket directly. Can someone from Databricks help get my workspace moved off whatever trust tier is causing this?

Thanks,

Re: Enterprise workspace blocked by Databricks-set rate limit of 0 on all models (AWS Marketplace)

Satyasai — Thu, 10 Sep 2026 05:58:30 GMT

@khanzada
Have seen this KB article, if not, check this and it may work for you.
https://kb.databricks.com/machine-learning/disable-or-restrict-access-to-the-foundation-model-apis?from_search=239143383

Re: Enterprise workspace blocked by Databricks-set rate limit of 0 on all models (AWS Marketplace)

DoTA — Sun, 13 Sep 2026 09:18:09 GMT

@khanzada This is the same trust-tier gate as the earlier thread here: https://community.databricks.com/t5/generative-ai/premium-pay-as-you-go-account-still-blocked-by-databricks-set/td-p/166879 - it's not a per-model rate limit, a budget, or your plan tier, it's the account's Foundation Model API "trust tier" (TRIAL_VERIFIED vs PAYABLE_VERIFIED). The KB article above is for the opposite case (deliberately disabling/restricting FM API access), it won't touch this.

What's actually going on: pay-per-token FM endpoints are gated by a fraud/abuse check that's separate from your billing status. A brand-new AWS Marketplace subscription can take a bit to fully propagate into PAYABLE_VERIFIED even though your invoice/payment method already shows Enterprise, so the workspace is effectively stuck on the trial-tier rate limit (0) until that flips.

Two ways to unblock:

1. Escalate through Account Console -> your subscription/billing entry -> Support/Submit a Case. You don't need a paid support plan to file a billing/access case for this specific error; flag that it's a marketplace-billed Enterprise workspace stuck at rate-limit-0. Since it's billed through AWS Marketplace, opening a parallel case on the AWS side referencing the Databricks SaaS subscription ID can also speed things up.

2. While you wait: switch the gateway route to an External Model serving endpoint using your own provider API key (OpenAI/Anthropic/etc.), or stand up a Provisioned Throughput endpoint instead of pay-per-token. Both bypass this specific trust-tier limiter since they're not metered through the same gate.

Worth noting in your case (or support ticket) too since it strengthens the case: this is now at least the third report of PAYABLE_VERIFIED not applying correctly to paid accounts, so it reads like a billing/provisioning sync bug rather than something you misconfigured.