topic Re: WORKSPACE HAS NO DAILY TOKEN ALLOWANCE in Generative AI

WORKSPACE HAS NO DAILY TOKEN ALLOWANCE

HOguns — Tue, 29 Sep 2026 13:08:28 GMT

Hello Team,

When I try to debug and troubleshoot this error: "This workspace has no daily token allowance for the assistant. Ask your workspace admin to enable it, then try again." I am the Admin, but I still don't see any way to resolve this issue, I have tried creating a budget with the product genie, I have also navigated to the User Management and on there as shown in on of the snapshot the users and the Admin still I keep hitting that error prompt when I use it alongside a notebook in the workspace.

After chatting with the agent on your website, when I try to access the Help Center, I keep getting this error prompt: "You currently do not have access to Help Center. Please reach out to your admin or send an email to help@databricks.com" for my email address: "mondayhenry31@gmail.com".

Is it that I need a separate subscription from my Azure on Databricks and like a separate Admin access which I can't seem to understand. Please help, as I am trying to go through a hands-on course project, and I am stuck here.

Regards

Re: WORKSPACE HAS NO DAILY TOKEN ALLOWANCE

Valeria_Koz_DBX — Tue, 29 Sep 2026 15:04:31 GMT

Hello @HOguns ,

Long response, but it is worth it.

Thank you for sharing the screenshots. There appear to be two separate issues: the Genie Code daily-token allowance and Help Center access.

1. Confirm the Databricks identity being used

The screenshots show several external identities for the same person, including mondayhenry31@gmail.com, an Azure guest identity containing #ext#, and onmicrosoft.com identities. The Account admin role appears to be assigned to the #ext# identity, not clearly to the plain Gmail identity.

Please ask your Microsoft Entra ID administrator to confirm which user principal name (UPN) is used when you sign in to Azure Databricks. Then:

Sign out of Databricks and Microsoft accounts in the browser, or use an incognito window.
Sign in using the same identity that has the Databricks Account admin role.
Confirm that this identity is assigned to the affected workspace.
If workspace administration is required, confirm that it also has the Workspace admin role.

Account-admin access and workspace access are separate permissions. Azure Databricks also recommends avoiding duplicate identities and using one identity-provisioning method. Do not delete the duplicate entries until the canonical Entra ID identity has been confirmed.

References: Azure Databricks account administration, Manage users in Azure Databricks, and Automatic identity management.

2. The budget does not create the daily token allowance

The screenshot confirms that Genie Code is displaying the error:

This workspace has no daily token allowance for the assistant. Ask your workspace admin to enable it, then try again.

A Genie budget is a usage-cost control; creating a budget does not by itself provision or enable the assistant’s daily token allowance. If a budget is configured, verify that it is scoped to the Genie product using the documented Unity Gateway resource and databricks-product = genie tag.

After correcting the sign-in identity and workspace assignment, start a new Genie Code session and test again. If the same error remains, this requires a Databricks-side account/workspace entitlement or provisioning check rather than another change in User Management.

When contacting Databricks, include:
Databricks account ID
Workspace ID and workspace URL
Azure region
The exact identity/UPN used to sign in
Approximate time of the failure and a screenshot of the error
Confirmation that the user identity and workspace assignment were checked

Reference: Genie Code on Azure Databricks.

3. Help Center access is separate from workspace administration

The message stating that the user does not have access to Help Center is not necessarily caused by missing workspace permissions. Help Center access depends on the organization’s Databricks support entitlement and whether the exact email address is registered as an authorized support contact.

The customer should:

Sign in to Help Center with the exact email associated with the Databricks support entitlement.
If mondayhenry31@gmail.com is not the authorized support contact, ask the account owner or support administrator to add the correct email address.
If this is a course, trial, or learning environment without a support contract, use the course support channel or Databricks Community; Help Center case access may not be included.
If access is still denied, email help@databricks.com with the account ID, workspace ID, workspace URL, Azure region, login identity, and the Help Center error.

Reference: Azure Databricks support.

Summary

A separate Azure subscription is not normally required just to use the workspace or assign Databricks administrator roles. However, the screenshots suggest that the account has an identity/role mismatch that should be corrected first. If the Genie Code error continues after using the canonical identity, Databricks Support must verify the workspace’s Genie Code daily allowance and provisioning. Help Center access is a separate support entitlement from workspace administration.

Re: WORKSPACE HAS NO DAILY TOKEN ALLOWANCE

HOguns — Tue, 29 Sep 2026 15:53:35 GMT

Hi @Valeria_Koz_DBX,

Thank you for your prompt feedback; I have done exactly as you highlighted in No. 1 with the service principal name "mondayhenry31_gmail.com#EXT#@mondayhenry31gmail.onmicrosoft.com" and I have used this to sign in using the in-Private/incognito mode, but I still hit the same impasse. Based on No 2.

Databricks account ID - 06348851-c57a-4116-9779-6baae571c2a1

Workspace ID and workspace URL - 7405617987563324

Azure region - East US

The exact identity/UPN used to sign in - mondayhenry31_gmail.com#EXT#@mondayhenry31gmail.onmicrosoft.com

Approximate time of the failure and a screenshot of the error - 11:40 Canada Time EDT

Confirmation that the user identity and workspace assignment were checked - Yes it was checked

Below I have provided the workspace details as well

Name

Status

Resource group

Region

Subscription

Created

Metastore

adb-dp750

Running

rg-dp750

eastus

06348851-c57a-4116-9779-6baae571c2a1

yesterday at 3:37 PM

metastore_azure_eastusOpen

Regard

Re: WORKSPACE HAS NO DAILY TOKEN ALLOWANCE

Valeria_Koz_DBX — Tue, 29 Sep 2026 16:44:25 GMT

@HOguns

Did you posted here, or Contacted Help Center with all of the details above?

Ideally, you want to follow the below steps

Use the Databricks Help Center if you can access it, and open a case for Azure Databricks → Genie Code/Assistant.
If Help Center access is denied, email help@databricks.com from the same address used for the Databricks account. Help Center access may require an authorized support contact or support entitlement.

Re: WORKSPACE HAS NO DAILY TOKEN ALLOWANCE

HOguns — Tue, 29 Sep 2026 18:01:56 GMT

Hello @Valeria_Koz_DBX

I contacted the Help Center via email since I am unable to do point 1 above to open a case. The response from your team via email was to post it here, and one of the engineers would help instead.

Regards

Re: WORKSPACE HAS NO DAILY TOKEN ALLOWANCE

Valeria_Koz_DBX — Wed, 30 Sep 2026 12:17:36 GMT

Hi @HOguns,

I am not an engineer, I cover the delivery side of Genie.

However, I passed it to one of our internal teams. Let's see if they pick it up. I am not sure how engineers pick it up from here

In the meantime, can you also please send it to databricks-community@databricks.com, so it is not missed out on

Re: WORKSPACE HAS NO DAILY TOKEN ALLOWANCE

HOguns — Wed, 30 Sep 2026 17:39:27 GMT

Alright, thank you. I will have to delete the workspace now because its running on a pay as you go and I am still stuck.

Re: WORKSPACE HAS NO DAILY TOKEN ALLOWANCE

ErikVetter — Thu, 01 Oct 2026 08:41:34 GMT

Hey, I had a simillar problem, with the same Error Code.
I asked Codex to fix it and the solution is very simple.

In the Genie Code window, next to the send button, change from auto to low.
I dont know, this seems like a bug since some weeks to me.