topic Re: New Users don't receive onboarding email in Administration & Architecture

New Users don't receive onboarding email

billraper — Wed, 26 Jun 2024 14:34:17 GMT

When I create a new user in Databricks, the new user does not receive their onboarding email. It is not in their junkmail, deleted items or in their inbox.

However, when I reset that user's password, they do receive the password reset link, and are able to proceed forward. This indicates that the e-mail address is correct, and that the email is not "just not found".

This has actually been happening for a few months.

Re: New Users don't receive onboarding email

RishabhTiwari07 — Wed, 26 Jun 2024 16:20:28 GMT

Hi @billraper ,

I'm sorry to hear about the trouble. Would you mind sharing more about whether this is happening with a community portal profile or with a product profile? Please share the link to the profile with which you're experiencing this issue.

Thanks,
Rishabh

Re: New Users don't receive onboarding email

billraper — Sat, 29 Jun 2024 13:40:06 GMT

I apologize. I was not clear. This is not a DB community problem. This is a Databricks problem.
Searching seems to indicate that varieties of this problem have been around for a while.