topic Workflow job runs are disabled in Administration & Architecture

Workflow job runs are disabled

hartenc — Fri, 21 Mar 2025 11:31:20 GMT

I'm not totally clear on the financial details, but from what I've been told: A few months our contract with Databricks expired and changed in a per-month subscription. In those months there was a problem with payments due to bills being sent to a wrong address. After three months of missed payments, parts of Databricks were disabled, including the starting of workflow jobs.

We have worked to a solution for this problem, and with help from Databricks, have set up a new subscription through AWS Marketplace. This is now working, however we are still unable to start a workflow job. Whenever we try we get the message as shown in the attachment.

Does anyone know if we've missed a step of should wait longer for functionality to return? Databricks can offer no further support, so they directed us to the community support or paying for premium support.

Thanks in advance,

Christiaan

Re: Workflow job runs are disabled

Alberto_Umana — Fri, 21 Mar 2025 12:26:26 GMT

Hello @hartenc,

Have you contacted your Account Executive for this, looks like there might be a permission missing?
Also what is your workspaceID?

Re: Workflow job runs are disabled

hartenc — Mon, 24 Mar 2025 09:08:07 GMT

We contacted them, but were told that we could only use community support unless we got a premium support subscription (not sure about the exact term, somebody else asked them).

Our account ID is ddcb191f-aff5-4ba5-be46-41adf1705e03. If the workspaceID is the number in the URL, it should be 2720066017517124 for our PRD environment. If the workspace ID is something different, please let me know where I can find it.