topic Re: Unable to submit new case on Databricks (AWS) in Administration & Architecture

Unable to submit new case on Databricks (AWS)

Sangamswadik — Fri, 28 Mar 2025 01:09:07 GMT

Hi, I wanted to submit a case, but when I try to submit one, I see this.

You do not have access to submit a case. You can just view your organization's cases. In Case of any query Please contact your admin.

I looked into settings, for support but couldn't find them (or maybe I'm looking in the wrong place), Can you please tell me how to enable this? I'm also an account admin.

Thanks!

Re: Unable to submit new case on Databricks (AWS)

Advika — Fri, 28 Mar 2025 12:53:31 GMT

Hello @Sangamswadik!

Try raising a case by visiting the site (https://help.databricks.com/s/contact-us?ReqType=training) and filling out the form shown below:

Re: Unable to submit new case on Databricks (AWS)

Sangamswadik — Fri, 28 Mar 2025 15:03:35 GMT

Hi @Advika Thanks for responding. I can see
Training branch, Training category and training issue, can you please guide on what exactly must be selected.

Re: Unable to submit new case on Databricks (AWS)

Advika — Mon, 31 Mar 2025 10:04:13 GMT

@Sangamswadik, that depends on your query. Just to clarify, you wanted to file a case but were unable to do so. Through this form, you can raise your desired case.