topic Re: Unable to access the account console in Administration & Architecture

Unable to access the account console

magicgrin — Mon, 27 Oct 2025 20:04:15 GMT

Hi,

I was trying to add in some IP whitelist under https://docs.databricks.com/aws/en/security/network/front-end/ip-access-list-account#gsc.tab=0 and I have locked myself out. I cannot log into my account console anymore. I need help.

Your administrator denied access to account 10f27fcf-0490-449c-bb8d-d244596eb598 from your current IP. Contact your administrator for more information.

I am the only administrator for this account but my own IP is not whitelisted for the account.

Re: Unable to access the account console

BS_THE_ANALYST — Mon, 27 Oct 2025 21:06:27 GMT

Hi @magicgrin,

Did you check if you have the appropriate admin role?
https://docs.databricks.com/aws/en/admin/admin-concepts

Can you confirm if you are an account admin?

All the best,
BS

Re: Unable to access the account console

magicgrin — Mon, 27 Oct 2025 21:41:08 GMT

Yes I am account admin and normally can log into https://accounts.cloud.databricks.com via Okta to be able to manage the account. However because I forgot to whitelist my IP, I cannot log into the account console to do anything to my account.

Databricks customer service said I do not have a support contract and so are unwilling to either revert my IP whitelist changes or add my IP into the whitelist to allow me entry into the account console. I don't know what is my next action.

Re: Unable to access the account console

szymon_dybczak — Tue, 28 Oct 2025 06:22:44 GMT

HI @magicgrin ,

Pretty lame that support doesn't want to help in such case. According to documentation, access lists apply only to request over the Internet. So, what you can do is to deploy second databricks workspace with VNET Injection and configure private endpoints. Then create VM inside the same VNET as your databricks subnets and you will be able to access account console.