https://community.databricks.com/t5/administration-architecture/not-able-to-access-databricks-ai-assistant-or-create-thread/m-p/148080#M4853 <P>Hello&nbsp;<a href="https://community.databricks.com/t5/user/viewprofilepage/user-id/215580">@Akpel27</a>&nbsp;,</P> <P>Have you tried removing cookies and cache from the web browser?. Could you try to check the error using the inspect tool ?&nbsp;<BR /><BR /></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="joelramirezai_0-1770841305971.png" style="width: 400px;"><img src="https://community.databricks.com/t5/image/serverpage/image-id/23945i96B95B965CB649E8/image-size/medium?v=v2&amp;px=400" role="button" title="joelramirezai_0-1770841305971.png" alt="joelramirezai_0-1770841305971.png" /></span></P> <P>&nbsp;</P> <P>In the next section, you might find an error message:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="joelramirezai_1-1770841359910.png" style="width: 400px;"><img src="https://community.databricks.com/t5/image/serverpage/image-id/23946iC237F9CC71F62A0D/image-size/medium?v=v2&amp;px=400" role="button" title="joelramirezai_1-1770841359910.png" alt="joelramirezai_1-1770841359910.png" /></span></P> <P>&nbsp;</P> <P><BR /><BR />&nbsp;</P> Wed, 11 Feb 2026 20:23:21 GMT joelramirezai 2026-02-11T20:23:21Z https://community.databricks.com/t5/administration-architecture/not-able-to-access-databricks-ai-assistant-or-create-thread/m-p/147951#M4834 <P>The user can be able to see the databricks AI assistant but not able to access. However, he can access the assistant in different environments but not in one environment let's say QA. It is not the configuration, Network, or access issue. Not able to find the root cause because it is enabled to everyone in the org. Except one everyone has the access. What should be the root cause and how to trouble shoot? FYI: When try to open it is taking much time and giving that error.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Akpel27_0-1770753580757.png" style="width: 400px;"><img src="https://community.databricks.com/t5/image/serverpage/image-id/23915iF367521E9D2AA7C8/image-size/medium?v=v2&amp;px=400" role="button" title="Akpel27_0-1770753580757.png" alt="Akpel27_0-1770753580757.png" /></span></P> Tue, 10 Feb 2026 20:01:19 GMT https://community.databricks.com/t5/administration-architecture/not-able-to-access-databricks-ai-assistant-or-create-thread/m-p/147951#M4834 Akpel27 2026-02-10T20:01:19Z https://community.databricks.com/t5/administration-architecture/not-able-to-access-databricks-ai-assistant-or-create-thread/m-p/148080#M4853 <P>Hello&nbsp;<a href="https://community.databricks.com/t5/user/viewprofilepage/user-id/215580">@Akpel27</a>&nbsp;,</P> <P>Have you tried removing cookies and cache from the web browser?. Could you try to check the error using the inspect tool ?&nbsp;<BR /><BR /></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="joelramirezai_0-1770841305971.png" style="width: 400px;"><img src="https://community.databricks.com/t5/image/serverpage/image-id/23945i96B95B965CB649E8/image-size/medium?v=v2&amp;px=400" role="button" title="joelramirezai_0-1770841305971.png" alt="joelramirezai_0-1770841305971.png" /></span></P> <P>&nbsp;</P> <P>In the next section, you might find an error message:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="joelramirezai_1-1770841359910.png" style="width: 400px;"><img src="https://community.databricks.com/t5/image/serverpage/image-id/23946iC237F9CC71F62A0D/image-size/medium?v=v2&amp;px=400" role="button" title="joelramirezai_1-1770841359910.png" alt="joelramirezai_1-1770841359910.png" /></span></P> <P>&nbsp;</P> <P><BR /><BR />&nbsp;</P> Wed, 11 Feb 2026 20:23:21 GMT https://community.databricks.com/t5/administration-architecture/not-able-to-access-databricks-ai-assistant-or-create-thread/m-p/148080#M4853 joelramirezai 2026-02-11T20:23:21Z