https://community.databricks.com/t5/administration-architecture/account-does-not-exists-error/m-p/160579#M5352 <P><SPAN>I am writing to request assistance with a login issue I am experiencing with Databricks.</SPAN><BR /><BR /><SPAN>I am attempting to create a Databricks account on AWS using my email address</SPAN><SPAN>. Although I already have an active AWS account associated with this email, I am unable to log in via the Databricks account console. I am receiving the following error message:</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ss6_3-1782414727390.png" style="width: 400px;"><img src="https://community.databricks.com/t5/image/serverpage/image-id/28300i39A947BF07786105/image-size/medium?v=v2&amp;px=400" role="button" title="ss6_3-1782414727390.png" alt="ss6_3-1782414727390.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ss6_4-1782414762504.png" style="width: 400px;"><img src="https://community.databricks.com/t5/image/serverpage/image-id/28301i3C81E7D8CE0DC2CA/image-size/medium?v=v2&amp;px=400" role="button" title="ss6_4-1782414762504.png" alt="ss6_4-1782414762504.png" /></span></P><P><SPAN>My AWS account console, says that my account already exists:</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ss6_5-1782414833572.png" style="width: 400px;"><img src="https://community.databricks.com/t5/image/serverpage/image-id/28302iF4C6F8C80D9F94EB/image-size/medium?v=v2&amp;px=400" role="button" title="ss6_5-1782414833572.png" alt="ss6_5-1782414833572.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ss6_6-1782414887854.png" style="width: 400px;"><img src="https://community.databricks.com/t5/image/serverpage/image-id/28303iDE3130E87A322D78/image-size/medium?v=v2&amp;px=400" role="button" title="ss6_6-1782414887854.png" alt="ss6_6-1782414887854.png" /></span></P><P><BR /><SPAN>Could someone please help resolve the issue so I can access my account?</SPAN></P> Thu, 25 Jun 2026 19:17:25 GMT ss6 2026-06-25T19:17:25Z https://community.databricks.com/t5/administration-architecture/account-does-not-exists-error/m-p/160579#M5352 <P><SPAN>I am writing to request assistance with a login issue I am experiencing with Databricks.</SPAN><BR /><BR /><SPAN>I am attempting to create a Databricks account on AWS using my email address</SPAN><SPAN>. Although I already have an active AWS account associated with this email, I am unable to log in via the Databricks account console. I am receiving the following error message:</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ss6_3-1782414727390.png" style="width: 400px;"><img src="https://community.databricks.com/t5/image/serverpage/image-id/28300i39A947BF07786105/image-size/medium?v=v2&amp;px=400" role="button" title="ss6_3-1782414727390.png" alt="ss6_3-1782414727390.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ss6_4-1782414762504.png" style="width: 400px;"><img src="https://community.databricks.com/t5/image/serverpage/image-id/28301i3C81E7D8CE0DC2CA/image-size/medium?v=v2&amp;px=400" role="button" title="ss6_4-1782414762504.png" alt="ss6_4-1782414762504.png" /></span></P><P><SPAN>My AWS account console, says that my account already exists:</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ss6_5-1782414833572.png" style="width: 400px;"><img src="https://community.databricks.com/t5/image/serverpage/image-id/28302iF4C6F8C80D9F94EB/image-size/medium?v=v2&amp;px=400" role="button" title="ss6_5-1782414833572.png" alt="ss6_5-1782414833572.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ss6_6-1782414887854.png" style="width: 400px;"><img src="https://community.databricks.com/t5/image/serverpage/image-id/28303iDE3130E87A322D78/image-size/medium?v=v2&amp;px=400" role="button" title="ss6_6-1782414887854.png" alt="ss6_6-1782414887854.png" /></span></P><P><BR /><SPAN>Could someone please help resolve the issue so I can access my account?</SPAN></P> Thu, 25 Jun 2026 19:17:25 GMT https://community.databricks.com/t5/administration-architecture/account-does-not-exists-error/m-p/160579#M5352 ss6 2026-06-25T19:17:25Z https://community.databricks.com/t5/administration-architecture/account-does-not-exists-error/m-p/160623#M5354 <P>Hi,</P> <P>For this kind of issue you should email&nbsp;<A href="mailto:onboarding-help@databricks.com" target="_blank">onboarding-help@databricks.com</A>&nbsp;with your account details and they should be able to help. You should have received an onboarding email, which you would have needed to accept before the workspace setup. If you didn't receive the email you should let them know.</P> <P><BR />Thanks,<BR /><BR />Emma</P> <P>&nbsp;</P> Fri, 26 Jun 2026 08:29:42 GMT https://community.databricks.com/t5/administration-architecture/account-does-not-exists-error/m-p/160623#M5354 emma_s 2026-06-26T08:29:42Z