#00244807 and #00245872 Ticket Status - HIGH Priority

Smitha1 — Fri, 21 Mar 2025 13:18:38 GMT

Dear @Vidula Khanna Vidula, Databricks team, @nadia Elsayed @Jose Gonzalez @Aden Jaxson

What is the SLA/ETA for normal priority ticket and HIGH priority ticket?

I created tickets #00244807 on 7th Dec and #00245872 but haven't received any update in the past 2 days.

I am being suggested to create high priority tickets and wait for 10 business days.

I am unable to create a HIGH priority ticket. Can you create for me a HIGH Priority ticket?

The link seems to be broken.

I am unable to login with my credentials and when I click on contact us form, after filling details and click on Submit button, it stays on same page.

As support is available in EST hours, I have been spending sleepless nights for the past week to follow up. In spite of 5 days continuous follow up, none of the teams could provide voucher to me which I should be getting without chasing as a customer.

Please take a look at my feedback.

Thanks

Smitha

Re: #00244807 and #00245872 Ticket Status - HIGH Priority

Aviral-Bhardwaj — Sat, 10 Dec 2022 15:03:35 GMT

you can only create high-priority tasks if you have an enterprise plan.

as a normal user you can only create normal tasks

if you have enterprise plan then you can escalate case .databricks team will revert you soon there.

topic Re: #00244807 and #00245872 Ticket Status - HIGH Priority in Data Engineering

#00244807 and #00245872 Ticket Status - HIGH Priority

Re: #00244807 and #00245872 Ticket Status - HIGH Priority