topic Re: How Troubleshooting in user's env in Data Engineering

How Troubleshooting in user's env

Wenhui — Thu, 08 Aug 2024 03:35:49 GMT

Hi team, I want to do POC, but here I have a question confusing me is that if your teams engineer need access our data plan env to troubleshooting for us, How do you do can get permission to access our env ? could you help me, thank you very much.

Re: How Troubleshooting in user's env

szymon_dybczak — Thu, 08 Aug 2024 07:18:14 GMT

Hi @Wenhui ,

But what's your setup? Which cloud provider? Do you use Unity Catalog?

Re: How Troubleshooting in user's env

Wenhui — Thu, 08 Aug 2024 12:51:50 GMT

Hi @szymon_dybczak

For example, in AWS, I use Databricks to run a sql to query data that the query task(spark task) will run in sql warehouse in my AWS ec2 instance, right? so my confusing is if when the running task encountered some unknown error, so maybe we want your team help us troubleshooting issue in our aws ec2, may you need ssh to my ec2? so How should I authorize you to enter my environment to troubleshooting? and where can I see the complete audit records of your operations in my aws env? Thank you very much.

Re: How Troubleshooting in user's env

Wenhui — Mon, 19 Aug 2024 06:13:37 GMT

@szymon_dybczak could you help me about my question?