topic Failed to signup community version in Data Engineering

Failed to signup community version

goal1860 — Thu, 02 Feb 2023 22:14:59 GMT

I've been trying to create Community Edition account, but keep getting: "An error has occurred. Please try again later" message.

I searched the other posts, there are some people running into the same issue as well, but don't see any solution posted. Could anyone please help me out?

Thank you!

Re: Failed to signup community version

Chaitanya_Raju — Fri, 03 Feb 2023 02:01:05 GMT

Hi @Liang He ,

It might be a temporary issue, can you please raise a ticket using the below-mentioned link, so the support team can work on the ticket.

For any issue with Academy learning/certifications, you can raise a ticket in the below link, sharing it with you for your future reference as well.

https://help.databricks.com/s/contact-us?ReqType=training

Happy Learning!!

Re: Failed to signup community version

goal1860 — Fri, 03 Feb 2023 06:11:12 GMT

I tried on another machine and it works. From the backend API call, it seems send request with the IP of the client machine. I guess the failure was caused by some hidden IP policies. I have corporate VPN installed on the first computer, so the IP they detected may not match the actual geo location. But it is just my speculation. Hope this info is useful to other people stuck with the same problem. Change to another computer may resolve the problem.

Re: Failed to signup community version

Anonymous — Tue, 07 Feb 2023 09:43:34 GMT

Hi @Liang He

Thank you for reaching out, and we’re sorry to hear about this log-in issue!

We have this Community Edition login troubleshooting post on Community. Please take a look, and follow the troubleshooting steps.

If the steps do not resolve the log-in issue, there is appropriate contact information on the post for further assistance.

Regards

Re: Failed to signup community version

Anonymous — Mon, 10 Apr 2023 06:49:37 GMT

Hi @Liang He

Hope all is well!

Just wanted to check in if you were able to resolve your issue and would you be happy to share the solution or mark an answer as best? Else please let us know if you need more help.

We'd love to hear from you.

Thanks!

Re: Failed to signup community version

goal1860 — Mon, 10 Apr 2023 07:48:23 GMT

Hi @Vidula Khanna as I stated in earlier post I had to use another computer to get it work. Anyway it let's close this thread. Thanks.