topic Re: Cannot reset password, no support in Data Engineering

Cannot reset password, no support

asami34 — Mon, 23 Jan 2023 22:47:28 GMT

I cannot log in to my Databricks community account. I have already tried to receive support and no real support has been given. I attempt to reset my password, the link gets sent, but once I enter the new password it gets stuck permanently loading. Incognito tabs, different browsers, different internet connections, and different devices have not worked. I have no access to my account.

I have tried using incognito mode, as well as trying to use https://community.databricks.com/s/feed/0D53f00001jxRjLCAU

It has not worked.

Support just told me I don't have a support package.

Re: Cannot reset password, no support

Anonymous — Tue, 24 Jan 2023 06:28:58 GMT

Hi @Ahmet Korkmaz

Thanks for reaching out!

Please share your login email id on community@databricks.com.

Regards

Re: Cannot reset password, no support

asami34 — Thu, 26 Jan 2023 16:21:20 GMT

I sent an email

Re: Cannot reset password, no support

jose_gonzalez — Mon, 30 Jan 2023 21:55:46 GMT

Do you still need help? or you were able to log into your account? please let us know

Re: Cannot reset password, no support

asami34 — Tue, 31 Jan 2023 00:00:46 GMT

Yes I still need help

Re: Cannot reset password, no support

jose_gonzalez — Fri, 24 Feb 2023 23:33:23 GMT

Adding @Vidula Khanna and @Kaniz Fatma for visibility

Re: Cannot reset password, no support

Anonymous — Sat, 25 Feb 2023 04:12:52 GMT

Hi @Ahmet Korkmaz

Hope all is well! Just wanted to check in if you were able to resolve your issue and would you be happy to share the solution or mark an answer as best? Else please let us know if you need more help.

We'd love to hear from you.

Thanks!

Re: Cannot reset password, no support

asami34 — Sat, 25 Feb 2023 19:52:16 GMT

No, I was not able to resolve my issue. I still need help resetting my password.