topic Why do I keep getting locked out of my Community Edition Account? in Data Engineering

Why do I keep getting locked out of my Community Edition Account?

Sinead — Sun, 15 Jan 2023 15:59:15 GMT

I use Databricks Community Edition for college work and every time I try to log in, I find that I am locked out of my account, despite using the correct username and password. I get the message "You entered an invalid email or password, or your workspace access is locked because of unusual activity. For help, see Community Edition Login Issues". I then request to reset my password, but I never get the email to reset it. I have now made 3 separate accounts to keep up with the work in class when I'm locked out and I have been locked out of all of them now. How can I fix issue and stop repeatedly being locked out? I need to use this soon for an assignment and I'm afraid I'll lose my work.

Re: Why do I keep getting locked out of my Community Edition Account?

Chaitanya_Raju — Mon, 16 Jan 2023 01:52:02 GMT

Hi @Sinead Walsh

It might be a temporary issue, can you please raise a ticket in the following URL, so that databricks support team can help you in resolving.

https://help.databricks.com/s/contact-us?ReqType=training

Happy Learning!!

Re: Why do I keep getting locked out of my Community Edition Account?

Anonymous — Mon, 16 Jan 2023 05:53:42 GMT

Hi @Sinead Walsh

Thank you for reaching out, and we’re sorry to hear about this log-in issue!

We have this Community Edition login troubleshooting post on Community. Please take a look, and follow the troubleshooting steps.

If the steps do not resolve the log-in issue, there is appropriate contact information on the post for further assistance.