topic Re: Kryterion suspended my certification exam in Certifications

Kryterion suspended my certification exam

ArunK — Sun, 11 Aug 2024 05:40:32 GMT

I faced the same issue. I have shown whole room multiple times, with no details given on what was wrong, the proctor suspended the test. I have raised a case with databricks "#00517744". If environment check is very important why Kryterion dont run a preliminary check like other proctor services do. It is matter of another 5 mins, saves lot of time and effort. If something found unusual other proctor services asked the candidate to correct before exam. There is recorded video and audio of the whole time, any malpractice proved it is fine to suspend forever. I would urge databricks to check on that. But suspending and now puzzled about the money paid. I request at-least Databricks verify the video and provide a reschedule or new voucher. There are many similar online complaints on Kryterion with same reason, and most of the cases a voucher/ reschedule was offered [Ex: salesforce certificaiton].

Re: Kryterion suspended my certification exam

ArunK — Sun, 11 Aug 2024 05:49:04 GMT

@Retired_mod , Please help me here. Let the ops team verify the recording and provide a solution.

Re: Kryterion suspended my certification exam

Aviral-Bhardwaj — Sun, 11 Aug 2024 16:35:28 GMT

@Cert-TeamOPS @Cert-Team Please help this person

For Now @ArunK use this for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Room requirements

Behavioral considerations

Thanks & Regards
Aviral Bhardwaj

Re: Kryterion suspended my certification exam

Retired_mod — Mon, 12 Aug 2024 12:27:37 GMT

Hi @ArunK, I'm sorry to hear your exam was suspended. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours to resolve. In the meantime, you can review the following documentation:

Room requirements

Behavioural considerations

Re: Kryterion suspended my certification exam

ArunK — Mon, 19 Aug 2024 03:02:16 GMT

Support responded back with option to reschedule and able to complete the exam yesterday. Thanks!

Re: Kryterion suspended my certification exam

Aviral-Bhardwaj — Mon, 19 Aug 2024 05:44:08 GMT

congratulation and all the best