topic Re: Unable to Launch the Exam in Certifications

Unable to Launch the Exam

Sreelakshmi — Wed, 25 Sep 2024 09:31:34 GMT

Hello Team,

I encountered Pathetic experience while attempting my 1st Data Bricks certification. I had my exam at 9.00AM IST. When I was trying to launch the exam it was loading for a long time and till 9.30 AM IST it was just loading(Attached the screenshots). After that I didn't have option to Launch the exam. I have also raised a two support request ticket but I didn't get any help from them.

I want to the team to reschedule my exam since I didn't attempt the exam.

Please resolve this on high priority.

kindly help me in this scenario @Cert-Team @Kaniz_Fatma @Cert-Team @Sujitha

Below are details:

username: ao.sreelakshmi@latentview.com

Exam: Data bricks Certified Data Engineer Associate

Time: 25 September 09:00 Asia/Calcutta

Request: #00540807 and #00540811

Ref: ref:!00D610JGc4.!500Vp0CKV7F:ref and ref:!00D610JGc4.!500Vp0CKV7F:ref

Regards,

Sreelakshmi

Re: Unable to Launch the Exam

Anushree_Tatode — Wed, 25 Sep 2024 12:03:08 GMT

Hi @Sreelakshmi
Thank you for your patience regarding this matter.
To expedite your request, please list your concerns on our ticketing portal. Our support staff would be able to act faster on the resolution (our standard resolution time is 24-48 hours).

Re: Unable to Launch the Exam

gls — Fri, 27 Sep 2024 18:48:03 GMT

@Cert-Team @Kaniz_Fatma @Cert-Team @Sujitha

I also had a similar experience today while doing my certification exam.

I had scheduled my certification exam today at 2:00 PM. However, upon starting, the site redirected me to install a secure browser and proceed with the biometrics section. Unfortunately, the biometrics section took approximately 30 minutes to load, despite my internet connection being stable throughout. As a result, I was unable to complete the biometrics process.

Now, the only option available is to reschedule the exam, which incurs an additional $45 charge—something I believe is unfair, as the issue was beyond my control.

Could you please look into this matter and assist in resolving it without the need for an additional fee?

Thank you for your assistance.

I have also raised a ticket . Please find the details below:
request #00542740

ref:!00D610JGc4.!500Vp0CVD0V:ref

Re: Unable to Launch the Exam

Abhinandan89 — Mon, 07 Oct 2024 15:53:35 GMT

@Cert-Team @Kaniz_Fatma @Cert-Team @Sujitha

I also had a similar experience last Saturday while doing my certification exam.

I had scheduled my certification exam today at 4:00 PM. However, upon starting, the site redirected me to install a secure browser and proceed with the biometrics section. Unfortunately, the biometrics section took approximately 30 minutes to load, despite my internet connection being stable throughout. As a result, I was unable to complete the biometrics process. After 4:30 my Assessment was Freeze. Lock Down Browser Issues.

Your request #00546849 has been received and will be handled as Normal priority ticket. For time-sensitive issues, please open an Urgent or High-priority ticket by visiting help.databricks.com and clicking the "submit case" button.

Ticket Detail:

Ticket Number: #00546849

Subject: Re: Databricks Exam Glitch

Status: New

Requester:

Priority: Normal

Ticket URL: https://help.databricks.com/s/case/500Vp00000CxjqW

Unique TicketId: [ ref:!00D610JGc4.!500Vp0CxjqW:ref ]

Hi ,

Thanks for contacting the Databricks Training team. Your request #00546911 has been received. We are looking into your question regarding Databricks Exam Glitch and will have an update for you shortly.

If you have any concerns or additional queries please reply back to this email.

ref:!00D610JGc4.!500Vp0Cy4Zs:ref

Best Regards,

Databricks Support

I request To Team either refund Full amount or gave me to retake assessment /Reschedule My Exam $236 Dollar Is Huge Amount. Without given Exam Hou you Cancel or Not allowed to take a Asseesment.

Now, the only option available is to reschedule the exam, which incurs an additional $53 charge—something I believe is unfair, as the issue was beyond my control.

Could you please look into this matter and assist in resolving it without the need for an additional fee?

Re: Unable to Launch the Exam

HoussemAyed — Sat, 26 Oct 2024 21:02:09 GMT

Hi,

I have planned a certification exam for Databricks Data engineering associate today (26th October), before the exam I created and saved my biometric details and installed the requested software.
At the exact time of the exam I tried to launch exam, but surprisingly the plateform is redirecting to the assessment page again and again with no additional information to show up what went wrong/ even no contact nor support from the plateform to tackle such acess issue.
It's extremely bad experience to not even have the opportunity to take an exam after paying 200$ and a lot of preparation during the last period (1 - 2 months).
I need an explanation to wht happened and how it's not mentioning any further info I made what was expected than I lost the exam certification that I wanted to take.

I raised a ticket : ref:!00D610JGc4.!500Vp0Dup0e:ref

Best regards

Re: Unable to Launch the Exam

saramalleswari — Thu, 05 Dec 2024 07:52:54 GMT

same issue is your issue resolved ?

Re: Unable to Launch the Exam

HoussemAyed — Thu, 05 Dec 2024 21:14:26 GMT

You need to activate the pop-up if it's not activated in your browser

Settings > Privacy & Security > Check that the box which block the pop-up is desactivated (if it's active untick it)