topic Re: Suspended Exam? Don't worry! Our support team can help! in Certifications

Suspended Exam? Don't worry! Our support team can help!

Cert-Team — Mon, 16 Oct 2023 18:00:01 GMT

Taking exams is so stressful already, and if your exam gets suspended it is extra stressful. Don't worry! Our support team is awesome and will help you get back on track.

The most important step is to file a ticket in our Help Center. Be sure to include the following details in your ticket:

Username
Exam name

NOTE: Please do not post your exam username publicly, such as here in the community forums, as this is private information.

The process will be faster if you can also offer a couple of dates/times that you are available to resume your exam. Once the support team has you rescheduled, you can log into your test taker account and resume your exam exactly where you left off. For more information please visit Certification FAQ

Re: Suspended Exam? Don't worry! Our support team can help!

Adnan52110 — Fri, 10 Nov 2023 02:23:49 GMT

Dear Team,

I have faced the same issue of exam suspension of Databricks Data Engineer Certified Associate because of eye movement.

I've raised the ticket through help center with request #00395360.

Can someone help me to re-schedule my exam on 12th Novemeber 2023 : 11 PM EST.

Your help is really appreciated.

Re: Suspended Exam? Don't worry! Our support team can help!

nileshgupta — Tue, 09 Jul 2024 15:13:43 GMT

Dear Team,

I have faced the issue of exam suspension of Databricks Data Analyst Certified Associate because of his messaged me about some movement.

I show him my entire room everything. and now in web assessor account my exam in in-progress please allow me to give the exam asap

I've raised the ticket through help center with request #00499857.

Can someone help me to re-schedule my exam on 10th July 2024 : 2 PM IST.

Your help is really appreciated.

Re: Suspended Exam? Don't worry! Our support team can help!

Cert-TeamOPS — Tue, 09 Jul 2024 15:37:07 GMT

Hello @nileshgupta @

Thank you for reaching out to Databricks Community support!

We know how frustrating it must be for you. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Room requirements

Behavioral considerations
Thanks & Regards
@Cert_TeamOPS

Re: Suspended Exam? Don't worry! Our support team can help!

nileshgupta — Tue, 09 Jul 2024 15:43:49 GMT

Hello @Cert_TeamOPS

Thanks for the reply

Its really appreciated, Please do it asap.

Thanks & Regards

@nileshgupta

Re: Suspended Exam? Don't worry! Our support team can help!

litu009 — Tue, 06 Aug 2024 07:45:16 GMT

Hi Team,

I have faced the same problem. Raised request for the same #00514161.Did not get any response yet.

I want to take exam asap as it is required for me. Kindly help me to resolve this and schedule an exam in coming weekends.(10th Aug Saturday 11am EST or any available time)

Certification: Databricks Data engineer Professional

10th Aug Saturday 11am EST

Looking forward to your quick resolution. Thanks!

Re: Suspended Exam? Don't worry! Our support team can help!

Cert-TeamOPS — Tue, 06 Aug 2024 09:10:09 GMT

Hello @litu009 ,

Thank you for reaching out to Databricks Community support!

Room requirements

Behavioral considerations

Thanks & Regards
@Cert_TeamOPS

Re: Suspended Exam? Don't worry! Our support team can help!

Abid_Shaik — Mon, 23 Sep 2024 19:56:34 GMT

Hi Team,

I have registered for Databricks Certified Data Engineer Associate on 23rd september 2024 8:00 PM IST.

After Launching the exam window , within seconds Exam has been suspended.

@Cert-Team Please kindly help me on this issue.

@Cert-Team please reschedule my exam as soon as possible. I will be able to attend the exam on 25th september 2024 8:00 PM IST

user name : Abid shaik

Exam name : Databricks Certified Data Engineer Associate

Thanks,

Abid Shaik

Re: Suspended Exam? Don't worry! Our support team can help!

Cert-TeamOPS — Tue, 24 Sep 2024 08:22:10 GMT

Hello @Abid_Shaik ,

Thank you for reaching out to Databricks Community support!

We know how frustrating it must be for you. Please file a ticket with our support team and allow the support team 24-48 hours for a resolution. You must also review this documentation:

Behavioral considerations
Room requirements

Thanks & Regards,
@Cert_TeamOPS

Re: Suspended Exam? Don't worry! Our support team can help!

ak_sri — Wed, 25 Sep 2024 12:15:47 GMT

Hi Team,

I am also facing the same issue my exam got suspended can you please help in this.

Ticket No - #00541060

Re: Suspended Exam? Don't worry! Our support team can help!

Cert-TeamOPS — Wed, 25 Sep 2024 12:25:00 GMT

Hello @ak_sri ,
Thank you for reaching out to Databricks Community support!

We know how frustrating it must be for you. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

Re: Suspended Exam? Don't worry! Our support team can help!

amit_ku — Sun, 29 Sep 2024 17:54:49 GMT

Hi Team,

I am also facing the same issue my exam got suspended can you please help in this.

Ticket No - #00542974

Re: Suspended Exam? Don't worry! Our support team can help!

Cert-TeamOPS — Mon, 30 Sep 2024 08:21:45 GMT

Hello @amit_ku ,

Thank you for reaching out to Databricks Community support!

We know how frustrating it must be for you. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

Re: Suspended Exam? Don't worry! Our support team can help!

Abid_Shaik — Mon, 30 Sep 2024 15:37:33 GMT

Hi team,

My exam was re-scheduled on 30 september 2024 8:00PM IST, whwn i click the launch button again my exam was suspended . this was the 2nd time my exam got suspended.@Cert-Team , can you please help me on this issue. I need to clear the exam . please help me to re-schedule my exam.

user name : Abid shaik

Exam name : Databricks Certified Data Engineer Associate

Thanks,

Abid Shaik

Re: Suspended Exam? Don't worry! Our support team can help!

Cert-TeamOPS — Mon, 30 Sep 2024 16:19:51 GMT

Hello @Abid_Shaik ,

Thank you for reaching out to Databricks Community support!

We know how frustrating it must be for you. Please file a ticket with our support team and allow the support team 24-48 hours for a resolution. You must also review this documentation:

Behavioral considerations
Room requirements
Thanks & Regards,
@Cert_TeamOPS

Re: Suspended Exam? Don't worry! Our support team can help!

prashant_ms — Sun, 13 Oct 2024 04:52:50 GMT

Hi,

@Cert-Team , @Cert-TeamOPS

I have raised #00549935 ticket for data engineer associate exam suspension. Please reschedule to any of below slot.

1. 19th October 2024 11:00 AM IST

2. 19th October 2024 8:00 PM IST

Thanks.

Re: Suspended Exam? Don't worry! Our support team can help!

Cert-TeamOPS — Mon, 14 Oct 2024 14:54:12 GMT

Hello @prashant_ms ,

Thank you for reaching out to Databricks Community support!

We are sorry to hear that your exam was suspended.. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

Re: Suspended Exam? Don't worry! Our support team can help!

rajeshbhosale — Sat, 19 Oct 2024 10:23:06 GMT

Subject: Feedback on Exam Experience – Databricks Certified Generative AI Engineer Associate

Dear Databricks Certification Team,

I hope this message finds you well. I am writing to share my recent experience with the Databricks Certified Generative AI Engineer Associate exam, which I took via the Web Accessor remote proctoring platform. While I was able to successfully complete and pass the exam, I encountered several challenges during the process that I believe are worth reporting to help improve the experience for future candidates.

1. Unexpected Room Check after Exam Start

After completing the initial check-in procedures (excluding the room check), the exam began smoothly. However, shortly after answering the first question, the exam was interrupted, and a pop-up message appeared, indicating that a proctor might contact me, though no explicit reason was provided.

After a period of anxious waiting, the proctor reached out via chat and asked me to show the room—a step I believe should have been completed before the exam started. Additionally, it was surprising that communication with the proctor was limited to chat only, without voice support. A voice option would help avoid miscommunication and provide clarity in such situations. After complying with the room check, the exam resumed, and I felt relieved—but the surprises didn’t end there.

2. Warning for Adjusting Laptop Connections

During the room check, as required, I disconnected my laptop’s power cord and LAN cable to show the room using the webcam. When the exam resumed, I leaned over briefly to reconnect the cables. Unfortunately, this action triggered another interruption, and I received a warning message from the proctor about my movement. While I understood the need to follow exam protocols, this warning felt frustrating, given that I was merely reconnecting the laptop for practical reasons. However, I chose to focus on the exam rather than argue, prioritizing completion over explanations.

3. Frequent Internet Connection Issues

Throughout the exam, I experienced multiple interruptions due to recurring internet connection error messages, despite using a reliable fiber broadband connection. Approximately every three questions, I encountered pop-ups informing me of an internet issue, asking me to wait up to three minutes or relaunch the exam if the issue persisted. These interruptions were disruptive and stressful, as they happened 10–15 times over the course of the exam. This seemed to be an application-level issue rather than a problem with my internet connection.

Despite these challenges, I managed to remain calm and focus on the exam, avoiding unnecessary movements to prevent further interruptions. However, the frequent disruptions made it difficult to maintain concentration. I even chose to skip the post-exam survey due to concerns that another interruption might occur before seeing the results.

Final Thoughts

While I am pleased with the outcome, I found the process mentally exhausting due to the interruptions and rigid protocols. In my previous experience with other vendors using Web Accessor, I did not encounter these issues. I am sharing this feedback with the hope that it can help improve the exam process for future candidates, ensuring a smoother and less stressful experience.

Thank you for your attention to this matter. Please let me know if any further details are required.

============
Best regards,
Rajesh Bhosale (Web Accessor username: databricks_rajeshbhosale)

Re: Suspended Exam? Don't worry! Our support team can help!

khadeerds — Tue, 22 Oct 2024 05:39:40 GMT

Dear DataBrikcs Team,

I have faced the same issue of exam suspension of Databricks Data Engineer Certified Professional because of anomalies issue,

I've raised the ticket through help center with request #00552780 .

Can someone help me to re-schedule my exam on 30th October 2024 : 9 PM IST.

Your help is really appreciated

Re: Suspended Exam? Don't worry! Our support team can help!

Cert-TeamOPS — Tue, 22 Oct 2024 08:47:50 GMT

Hello @khadeerds ,

Thank you for reaching out to Databricks Community support!

We are sorry to hear that your exam was suspended.. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

topic Re: Suspended Exam? Don't worry! Our support team can help! in Certifications

Suspended Exam? Don't worry! Our support team can help!

Re: Suspended Exam? Don't worry! Our support team can help!

Re: Suspended Exam? Don't worry! Our support team can help!

Re: Suspended Exam? Don't worry! Our support team can help!

Hello @nileshgupta @

Re: Suspended Exam? Don't worry! Our support team can help!

@nileshgupta

Re: Suspended Exam? Don't worry! Our support team can help!

Re: Suspended Exam? Don't worry! Our support team can help!

Hello @litu009 ,

Re: Suspended Exam? Don't worry! Our support team can help!

Re: Suspended Exam? Don't worry! Our support team can help!

Hello @Abid_Shaik ,

Thank you for reaching out to Databricks Community support!

We know how frustrating it must be for you. Please file a ticket with our support team and allow the support team 24-48 hours for a resolution. You must also review this documentation:

Behavioral considerationsRoom requirements

Thanks & Regards,@Cert_TeamOPS

Re: Suspended Exam? Don't worry! Our support team can help!

Re: Suspended Exam? Don't worry! Our support team can help!

Hello @ak_sri ,Thank you for reaching out to Databricks Community support!

We know how frustrating it must be for you. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerationsRoom requirements

Thanks & Regards@Cert_TeamOPS

Re: Suspended Exam? Don't worry! Our support team can help!

Re: Suspended Exam? Don't worry! Our support team can help!

Hello @amit_ku ,

Thank you for reaching out to Databricks Community support!

We know how frustrating it must be for you. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerationsRoom requirements

Thanks & Regards@Cert_TeamOPS

Re: Suspended Exam? Don't worry! Our support team can help!

Re: Suspended Exam? Don't worry! Our support team can help!

Hello @Abid_Shaik ,

Thank you for reaching out to Databricks Community support!

We know how frustrating it must be for you. Please file a ticket with our support team and allow the support team 24-48 hours for a resolution. You must also review this documentation:

Behavioral considerationsRoom requirementsThanks & Regards,@Cert_TeamOPS

Re: Suspended Exam? Don't worry! Our support team can help!

Re: Suspended Exam? Don't worry! Our support team can help!

Hello @prashant_ms ,

Thank you for reaching out to Databricks Community support!

We are sorry to hear that your exam was suspended.. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerationsRoom requirements

Thanks & Regards@Cert_TeamOPS

Re: Suspended Exam? Don't worry! Our support team can help!

1. Unexpected Room Check after Exam Start

2. Warning for Adjusting Laptop Connections

3. Frequent Internet Connection Issues

Final Thoughts

Re: Suspended Exam? Don't worry! Our support team can help!

Re: Suspended Exam? Don't worry! Our support team can help!

Hello @khadeerds ,

Thank you for reaching out to Databricks Community support!

We are sorry to hear that your exam was suspended.. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerationsRoom requirements

Thanks & Regards@Cert_TeamOPS

Behavioral considerations
Room requirements

Thanks & Regards,
@Cert_TeamOPS

Hello @ak_sri ,
Thank you for reaching out to Databricks Community support!

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

Behavioral considerations
Room requirements
Thanks & Regards,
@Cert_TeamOPS

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS