https://community.databricks.com/t5/certifications/received-wrong-name-and-ticket-id-mail/m-p/118864#M2877 <P>Hi Team ,</P><P class="">After starting the exam, it was paused and then resumed after a few minutes. However, shortly after restarting, the exam was unexpectedly suspended.</P><P class="">I’m not sure why this happened, as I ensured that the entire room was shown, including all four sides, and there was no background noise or anyone else present. I followed all the exam guidelines strictly.</P><P class="">I raised a support ticket on Friday evening, but I haven’t received any response yet. This exam is extremely important to me, and I have put in a great deal of effort preparing for it. Successfully completing it would be a significant step forward in my career.</P><P>I have received a mail saying that we will reschedule the exam but the name and ticket id mentioned in the mail is not mine . I think there is some confusion can you please review it once&nbsp;</P><P>This is the new ticket which i have raised after receiving the wrong name and ticket id in the mail&nbsp;<SPAN>00664556</SPAN></P> Mon, 12 May 2025 09:41:10 GMT Sneha2 2025-05-12T09:41:10Z https://community.databricks.com/t5/certifications/received-wrong-name-and-ticket-id-mail/m-p/118864#M2877 <P>Hi Team ,</P><P class="">After starting the exam, it was paused and then resumed after a few minutes. However, shortly after restarting, the exam was unexpectedly suspended.</P><P class="">I’m not sure why this happened, as I ensured that the entire room was shown, including all four sides, and there was no background noise or anyone else present. I followed all the exam guidelines strictly.</P><P class="">I raised a support ticket on Friday evening, but I haven’t received any response yet. This exam is extremely important to me, and I have put in a great deal of effort preparing for it. Successfully completing it would be a significant step forward in my career.</P><P>I have received a mail saying that we will reschedule the exam but the name and ticket id mentioned in the mail is not mine . I think there is some confusion can you please review it once&nbsp;</P><P>This is the new ticket which i have raised after receiving the wrong name and ticket id in the mail&nbsp;<SPAN>00664556</SPAN></P> Mon, 12 May 2025 09:41:10 GMT https://community.databricks.com/t5/certifications/received-wrong-name-and-ticket-id-mail/m-p/118864#M2877 Sneha2 2025-05-12T09:41:10Z https://community.databricks.com/t5/certifications/received-wrong-name-and-ticket-id-mail/m-p/118873#M2882 <H5><SPAN>Hello <a href="https://community.databricks.com/t5/user/viewprofilepage/user-id/163922">@Sneha2</a>&nbsp;&gt;,<BR /></SPAN><SPAN><BR /></SPAN><SPAN>We are sorry to hear that your exam was suspended. Thank you fo</SPAN><SPAN>r </SPAN><A href="https://help.databricks.com/s/contact-us?ReqType=training" target="_blank"><SPAN>filing a ticket with our support team</SPAN></A><SPAN>. </SPAN><SPAN>Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:</SPAN></H5> <H5><A href="https://kryterion.my.site.com/support/s/article/Online-Proctored-Exams-and-Behaviors-to-Consider?language=en_US" target="_blank"><SPAN>Behavioral considerations</SPAN><SPAN><BR /></SPAN></A><A href="https://kryterion.my.site.com/support/s/article/How-to-Prepare-for-an-Online-Exam-Pre-check?language=en_US" target="_blank"><SPAN>Room requirements</SPAN></A></H5> <P><SPAN>Thanks &amp; Regards</SPAN><SPAN><BR /></SPAN><SPAN>@Cert_TeamOPS</SPAN><SPAN><BR /></SPAN></P> Mon, 12 May 2025 10:41:27 GMT https://community.databricks.com/t5/certifications/received-wrong-name-and-ticket-id-mail/m-p/118873#M2882 Cert-TeamOPS 2025-05-12T10:41:27Z