Exam got suspened ,help to resolve the issue

Vennila_98 — Tue, 27 May 2025 09:30:41 GMT

Hi @Cert-TeamOPS , @Cert-Team and @Certificate ,

My name is vennila palani, and I was scheduled to take the 24 may 2025 4:00 AM using the lockdown platform. My registered email address is nilasackthi@gmail.com

Request id #00671746

During the exam, I encountered a technical issue:

The system displayed “Your exam is paused” and disconnected me.

When I relaunched, it showed “Waiting for proctor permission.”

After waiting over 15 minutes without reconnection, the session timed out and would not relaunch.

I believe this interruption was due to a network/system glitch rather than any error on my part. As a result, I was unable to complete my exam.

Could you please:

1. Reset or reschedule my exam for the earliest available date.

2. Confirm that no additional fee will be applied due to this technical interruption.

I appreciate your prompt assistance. Please let me know if you need any further details or logs.

Thank you for your help

Sincerely,

Vennila palani

Re: Exam got suspened ,help to resolve the issue

Cert-Team — Tue, 27 May 2025 11:53:15 GMT

@Vennila_98 the support team is working through tickets and will respond to your inquiry.

topic Exam got suspened ,help to resolve the issue in Certifications

Exam got suspened ,help to resolve the issue

Re: Exam got suspened ,help to resolve the issue