topic How to get my budges in Certifications

How to get my budges

SalimAhmed — Mon, 02 Jun 2025 11:18:08 GMT

Hi,

I'm facing an error when I try to log in to my Databricks account while taking some courses and aiming to earn my badges. The account shows me this error:

"
You are not authorized to access https://customer-academy.databricks.com. Please select a platform you can access from the following list.

https://databricks.docebosaas.com

Partner Academy (Partner)
partner-academy.databricks.com

How can I fix this, please?

Thank you.

Re: How to get my budges

Advika — Tue, 03 Jun 2025 10:45:25 GMT

Hello @SalimAhmed!

This error usually occurs when your account is registered under the Partner Academy. In that case, you won’t be able to access the Customer Academy.

Please try logging in through the Partner Academy (https://partner-academy.databricks.com/learn).

Re: How to get my budges

susant_nz — Fri, 13 Jun 2025 00:18:03 GMT

Hi - I am getting the same error message and redirect today. I am definitely a customer and not a partner and it looks like the redirected URL https://databricks.docebosaas.com is just community 'free' training when I logged in there. I've also lost all my completed and in progress training ... I've raised a support ticket on Databricks Academy but interested to know if anyone else had this issue and a successful resolution?

I'd rather not have to restart all my training from scratch.

Thanks!