topic Exam suspended. Requesting for Exam Rescheduling in Certifications

Exam suspended. Requesting for Exam Rescheduling

Mampi24 — Sat, 19 Jul 2025 16:07:50 GMT

I am writing to bring to your attention an issue I encountered while attempting the Databricks Certified Generative AI Engineer Associate exam on 19th July.

After answering approximately 10 questions, my exam was paused, and I was instructed to reboot my computer and relaunch the exam. I followed these instructions accordingly. However, after completing another 10 questions nearly, the exam was paused again, and I was asked to provide a 360-degree view of my desk and surrounding environment, including the walls and the bed. I complied with this request and showed them my setup.

Despite the fact that there was nothing suspicious or out of the ordinary in my environment, I was informed that my exam had been suspended due to "technical, behavioral, or environmental reasons." Unfortunately, I was not given any clear explanation regarding what specifically led to this suspension, nor was I informed if any action was required on my part to address a potential concern.

I have already raised a request (#REK3OT) for the same.

I kindly request @Cert-Team that you review the matter and reschedule my exam.

Re: Exam suspended. Requesting for Exam Rescheduling

cert-ops — Mon, 21 Jul 2025 08:55:26 GMT

Hello @Mampi24,

We are sorry to hear that your exam was suspended. Please file a ticket with our support team and allow the support team 24-48 hours for a resolution. Please note that we cannot provide support or handle exam suspensions via community.

Please also review this documentation to prevent further exam suspension:

Behavioral considerations
Room requirements

Thanks & Regards,
@cert-ops

Re: Exam suspended. Requesting for Exam Rescheduling

Mampi24 — Mon, 21 Jul 2025 10:11:45 GMT

Hi @Cert-Team,

I have filed a ticket with the support team. Ticket number: #00703213

I kindly request @Cert-Team that you review the matter and please reschedule my exam.

Re: Exam suspended. Requesting for Exam Rescheduling

sainandhan — Mon, 28 Jul 2025 09:10:06 GMT

Did they reschedule the exam as per your request?

Re: Exam suspended. Requesting for Exam Rescheduling

sainandhan — Mon, 28 Jul 2025 13:45:57 GMT

HI @Mampi24 did they reschedule the exam as per your request?

Re: Exam suspended. Requesting for Exam Rescheduling

Mampi24 — Mon, 28 Jul 2025 13:53:01 GMT

Yes, they have rescheduled my exam