topic My exam got auto-suspneded during Launch - Databricks Certified Generative AI Engineer Associate in Certifications

My exam got auto-suspneded during Launch - Databricks Certified Generative AI Engineer Associate

tech07 — Wed, 01 Oct 2025 19:36:39 GMT

Hi Team,

My exam got suspended during camera check while Launching the exam on 28th September, 2025. I filled up the form and reached out to the support team. Today, after more than 2 days, I have received email saying that exam was suspended due to non-compliant issue saying Respondus software detected malware used to allow remote access to my computer. I do not have any such software on my Macbook. And my exam has not been rescheduled yet. I would like to request a refund. Thank you

Re: My exam got auto-suspneded during Launch - Databricks Certified Generative AI Engineer Associate

Khaja_Zaffer — Wed, 01 Oct 2025 22:49:59 GMT

Hello @tech07

Good day!!

if you have raised the ticket using this link https://help.databricks.com/s/contact-us?ReqType=training explaining the issue clearly so that it will be easy for supoort team to help easily.

If you have done, please wait, the support team can help you on this.

Re: My exam got auto-suspneded during Launch - Databricks Certified Generative AI Engineer Associate

tech07 — Wed, 01 Oct 2025 23:21:21 GMT

Yes, I raised the ticket using the above link regarding my exam suspension. The response mentioned that the Respondus software detected malware related to remote access on my device. However, I do not have any such software installed on my MacBook, so I would appreciate clarification on what specific application or process was flagged.

Additionally, since the exam was suspended before it could launch, I would like to request assistance with either rescheduling the exam or, if that is not possible, processing a refund.

Thank you.

Re: My exam got auto-suspneded during Launch - Databricks Certified Generative AI Engineer Associate

bhupesh952 — Tue, 06 Jan 2026 17:37:14 GMT

Did you get refund or rescheduling the exam with you case ??I was suspended with a same reason and i still dont know which background process did Respondus software detected.I have appealed through ticket dont know what will happen??

Re: My exam got auto-suspneded during Launch - Databricks Certified Generative AI Engineer Associate

tech07 — Wed, 07 Jan 2026 07:05:26 GMT

Yes, they rescheduled my exam.