topic Re: DataBricks Certification Exam Got Expired Due to time-zone issue in Certifications

DataBricks Certification Exam Got Expired Due to time-zone issue

RajendranMohan — Mon, 07 Oct 2024 09:38:20 GMT

Hi Team,

I encountered an time-zone issue experience while attempting my 1st DataBricks certification. I had applied my certification "Databricks Certified Data Engineer Associate" on 04-10-2024 , 2.00pm IST and I selected the correct time which is 14.00 IST while applying. but in Kryterion site it was updated as 2.00am IST. I was waiting to enable the certification link at 2.00pm IST but it was showing error message. Immediately I dropped a mail and logged the ticket in both "Kryterion and Databricks" support team on 04-10-2024, but nobody has responded till date (07-10-2024). It has been more than 48 hours now have been done multiple follow up mails. This is not a good way after paying $200 and not even attempted the exam and none of them is responding on the issue.

Either I want the money to be refunded or the exam to be re-scheduled.

Can someone help me to re-schedule my exam on 11th Oct 2024 : 11.00AM IST.

follow up mails send to - help@databricks.com,training-support@databricks.com,supportteam@kryteriononline.com

This is serious, I have paid and not even attempted the exam . I was not expecting this behaviour a from databricks team.

Please resolve this on high priority.

Below are details:

username: softraji@hotmail.com

Exam: Databricks Certified Data Engineer Associate (Version 3)

Time: 04 oct 2024 14:00H Asia/Calcutta

Request id is #00546544

case id is #02815576

Regards,

Rajendran M

Re: DataBricks Certification Exam Got Expired Due to time-zone issue

Cert-TeamOPS — Tue, 08 Oct 2024 08:19:12 GMT

Hello @RajendranMohan ,

Thank you for reaching out to Databricks Community support!

We know how frustrating it must be for you. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

Re: DataBricks Certification Exam Got Expired Due to time-zone issue

TechInspired — Sun, 05 Oct 2025 11:39:08 GMT

Hi @Cert-TeamOPS , I had cancelled my Databricks ML Engineer Professional exam. But I did not get any confirmation mail. Then I had raised a request regarding this with some follow-up mails as well. Its been more than 3 days, but no response from the databricks team. Request ID - #00750853. Please look into this issue as soon as possible. Thanks.

Re: DataBricks Certification Exam Got Expired Due to time-zone issue

cert-ops — Mon, 06 Oct 2025 08:43:26 GMT

Hello @TechInspired ,

Thank you for filing a ticket with our support team, so they can review the case. Support team will respond shortly. Please note that we cannot provide support via community.

Thanks & Regards,
@cert-ops

topic Re: DataBricks Certification Exam Got Expired Due to time-zone issue in Certifications

DataBricks Certification Exam Got Expired Due to time-zone issue

Re: DataBricks Certification Exam Got Expired Due to time-zone issue

Hello @RajendranMohan ,

Thank you for reaching out to Databricks Community support!

We know how frustrating it must be for you. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerationsRoom requirements

Thanks & Regards@Cert_TeamOPS

Re: DataBricks Certification Exam Got Expired Due to time-zone issue

Re: DataBricks Certification Exam Got Expired Due to time-zone issue

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS