topic Re: URGENT EXCEPTION NEEDED: Mistakenly Booked Wrong Exam -TICKET No: #00772404 Support Inquiry #U5M in Certifications

URGENT EXCEPTION NEEDED: Mistakenly Booked Wrong Exam -TICKET No: #00772404 Support Inquiry #U5MN12

pankajmahajan — Fri, 31 Oct 2025 16:53:56 GMT

To The Databricks Certification Team,

I am requesting an urgent policy exception for a mistakenly booked exam.

My open support TICKET No: #00772404

The incorrect exam is - Databricks Certified Generative AI Engineer Associate exam at 11:30 AM(IST) on 1st Nov 2025

I realized the error and contacted support immediately today around 12:15 PM (IST), but the cancellation deadline has passed. I am asking for an exception to be granted to credit the fee so that i can book the correct exam or change my exam to "Databrciks Certified Data Engineer Associate"

Thanks in advance.

Re: URGENT EXCEPTION NEEDED: Mistakenly Booked Wrong Exam -TICKET No: #00772404 Support Inquiry #U5M

Khaja_Zaffer — Sat, 01 Nov 2025 10:44:41 GMT

hello @pankajmahajan

If you have already raised the ticket, I would suggest you to wait, and because its a weekend expect a slow response.

Re: URGENT EXCEPTION NEEDED: Mistakenly Booked Wrong Exam -TICKET No: #00772404 Support Inquiry #U5M

erikakel — Mon, 24 Nov 2025 14:22:29 GMT

Hi, I had the same problem and I've seen it mentioned frequently in the forums. I believe it's due to the beginning and end times being the same for all exams. Did they resolve yours? I'm still waiting for them to contact me.