topic Re: Exam Passed on April 21st but Certification Still Missing in Certifications

Exam Passed on April 21st but Certification Still Missing

LeonardoGomes — Tue, 28 Apr 2026 13:31:56 GMT

Hello everyone,

I’m reaching out to see if a moderator or community member can help me with a certification delay.

I passed the Databricks Certified Data Engineer Associate exam on April 21st. Although it’s been several business days, I haven't received my certificate or digital badge yet.

I have already checked my spam folder and the credentials portal, and I've also opened a support ticket regarding this issue, but I haven't received a response yet.

Thank you for your support!

Re: Exam Passed on April 21st but Certification Still Missing

cert-ops — Wed, 29 Apr 2026 13:16:19 GMT

Hello @LeonardoGomes ,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support via community.

Thanks & Regards,
@cert-ops

Re: Exam Passed on April 21st but Certification Still Missing

LeonardoGomes — Thu, 30 Apr 2026 08:38:00 GMT

Hello, thank you for the reply 🙂

I found out what happened, my email was wrong in my Webassessor profile. I have already corrected it and replied to the support team's email, but I still haven't heard back from them 😞

Thank you again

Re: Exam Passed on April 21st but Certification Still Missing

LeonardoGomes — Mon, 04 May 2026 14:37:21 GMT

Hello again,

I’m following up on my previous message regarding the email error in my Webassessor profile.

I have already updated my contact information and replied to the support ticket, but I haven't received a response yet. Could you please help me check the status of my request or point me in the right direction?

Thank you for your time and assistance!