Exam suspension due to non-complaince reported. Request for review and reschedule

Aaryan11 — Mon, 27 Jul 2026 10:08:21 GMT

Hi @Cert-Team
My exam was suspended immediately after it started on 25 July 2026 at 10:30 pm. Following the suspension, I submitted the required form and contacted the support team. My original support request number is #00974925.
I have now raised a separate appeal request regarding the exam suspension under Request #00975537. Kindly review the appeal request and assist me with an appropriate resolution.
I was informed that the exam was suspended due to a non-compliance issue, as the Respondus software detected malware or software that could allow remote access to my computer. However, to the best of my knowledge, I do not have any malware or remote-access software installed on my Windows laptop, and I did not intentionally violate any exam rules.
Since the exam was suspended immediately at the start and I was unable to proceed with or attempt the exam, I kindly request that you review my exam session and reconsider the suspension.
As the examination was scheduled using a company-provided voucher, I respectfully request your consideration in allowing me to reschedule the examination at no additional cost. Alternatively, I kindly request that the original voucher be reinstated or a replacement voucher be issued, enabling me to schedule and complete the examination.
Please let me know if you require any additional information or clarification from my side. I would appreciate your review and support in resolving this issue.
web assessor login Id :

aaryan.satere@xceedance.com

Exam name : Data Engineer Associate

Regards,
Aaryan

Re: Exam suspension due to non-complaince reported. Request for review and reschedule

cert-ops — Mon, 27 Jul 2026 10:34:44 GMT

Hello @Aaryan11 ,

We are sorry to hear that your exam was suspended. Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community (it is not advised that you post your email address here in community).

Please also review this documentation to prevent further exam suspension:

Behavioral considerations
Room requirements

Thanks & Regards,
@cert-ops

topic Re: Exam suspension due to non-complaince reported. Request for review and reschedule in Certifications

Exam suspension due to non-complaince reported. Request for review and reschedule

Re: Exam suspension due to non-complaince reported. Request for review and reschedule