topic Re: Ticket Escalation: Request for Certificate & Webassessor Name Correction (Case #00980951) in Certifications

Ticket Escalation: Request for Certificate & Webassessor Name Correction (Case #00980951)

Salam7 — Thu, 06 Aug 2026 13:40:14 GMT

Hi Certifications Team,

I am writing to request an internal escalation for my support ticket, which has been open since August 1, 2026 without a resolution.

Case Number: #00980951
Issue: I need a Webassessor name correction to properly align with my legal identification and generate my certificate.

Because I have not received a response to my follow-up emails through the standard training form queue, I would greatly appreciate it if a moderator could flag this case number internally to speed up the review.

Thank you for your help.

Re: Ticket Escalation: Request for Certificate & Webassessor Name Correction (Case #00980951)

Sumit_7 — Tue, 11 Aug 2026 03:27:39 GMT

@Salam7 Check with Webassessor team. Login to your profile and rename. Though this doesn't impact much as far as you could proof the owner and skiils.

Re: Ticket Escalation: Request for Certificate & Webassessor Name Correction (Case #00980951)

Salam7 — Fri, 14 Aug 2026 09:50:53 GMT

@Sumit_7,

I previously attempted to resolve the issue with WebAssessor, but I was unable to find a solution. I have included the message from their help center below. I am now seeking your guidance to assist me with correcting my certificate and Webassessor name.

Re: Ticket Escalation: Request for Certificate & Webassessor Name Correction (Case #00980951)

Sumit_7 — Fri, 14 Aug 2026 11:08:13 GMT

Adding Certification Team for assistance @cert-ops