topic Re: Advanced Learning Festival Registration Error in Certifications

Advanced Learning Festival Registration Error

prateekm_2709 — Mon, 21 Sep 2026 07:23:23 GMT

I recently came across the titled offer by Databricks where users with a customer academy id can get a 50% discount on any certification of their choice. I tried to register for it, using my pre-existing account, although it was on partner academy. I ended up getting this error:
You are not authorized to access https://customer-academy.databricks.com. Please select a platform you can access from the following list.
1) https://databricks.docebosaas.com/
2) https://partner-academy.databricks.com

Although I had never used the first one, only the second, my earlier progress (started a few months ago) for the ongoing certification learning path was restored on both. I want to know if proceeding with the first one (the non-partner website) will make me eligible to receive the discount or I have to use some other way to do it?

I understand that using partner website is not allowed, but I am unable to register with the customer academy using current email id too. It may be noted that my ex-company was a partner and I had unknowingly used that partner website to register for exam prep, although my current partner account is in no way associated with the company.

Any kind of suggestion would be appreciated, thanks!

Re: Advanced Learning Festival Registration Error

doona32wood — Mon, 21 Sep 2026 08:31:26 GMT

Hello,

The promotional offer you found is explicitly restricted to users registered under the Customer Academy (customer-academy.databricks.com or the core Docebo SaaS instance). Because your current profile lacks entitlements for the customer portal, trying to log in directly triggers the authorization error. Furthermore, even though your course progress syncs across platforms because they share a backend learning management system (Docebo), your commercial and discount eligibility remains tied strictly to your account's tenant classification.

Best Regards

Re: Advanced Learning Festival Registration Error

prateekm_2709 — Mon, 21 Sep 2026 08:50:48 GMT

Thank you for your response, but what should I do in this case to avail the offer? Can I simply proceed with the Docebo SaaS instance? Or I am ineligible for the offer, atleast under the current account? Thanks

Re: Advanced Learning Festival Registration Error

apurvak1 — Wed, 23 Sep 2026 15:13:24 GMT

Hi ,

Can I have the link to discount offer page please. I have a customer academy id and would like to see if the discount is working for me. Thanks in advance.