No Response from Databricks Certification Support Since October 7 | Case #010380

lucasvidalsilva — Tue, 13 Oct 2026 20:52:47 GMT

Hello Databricks Certification Team,

I am requesting assistance from a moderator or certification support manager.

On October 7, 2026, I attempted to take my Databricks Certified Data Engineer Associate exam. I paid USD 100 and used a 50% discount coupon.

My exam was interrupted, and I contacted Kryterion immediately because I needed to take it in Brazilian Portuguese (PT-BR).

Kryterion confirmed that only Databricks could authorize a language change or rescheduling.

I opened three support cases:

#01038061
#01038062
#01038070

As of October 13, I have received only automated acknowledgments, with no resolution.

My discount coupon expired on October 9, while my requests were already pending.

I am not requesting a free certification attempt. I am requesting the opportunity to take the exam I paid for, preserving my original discount.

Could a Databricks moderator please escalate these cases internally to the Certification Operations team?

I would appreciate confirmation that my payment and original discount can be preserved and that I can reschedule the exam in PT-BR.

Thank you for your assistance.

Re: No Response from Databricks Certification Support Since October 7 | Case #010380

cert-ops — Thu, 15 Oct 2026 10:54:07 GMT

Hello @lucasvidalsilva,

Thank you for filling the ticket with our support team so they can review the case and determine next steps. Please note that we cannot provide support via community.

Thanks & Regards,
@cert-ops

topic Re: No Response from Databricks Certification Support Since October 7 | Case #010380 in Certifications

No Response from Databricks Certification Support Since October 7 | Case #010380

Re: No Response from Databricks Certification Support Since October 7 | Case #010380