topic Re: URGENT :: SSL expired for customer-academy.databricks.com in Training offerings

URGENT :: SSL expired for customer-academy.databricks.com

AshR — Thu, 09 Jan 2025 06:15:13 GMT

SSL certificate for customer-academy.databricks.com has been expired on 9-Jan-25. was issued on 15-Aug-24
We are not able to access customer-acdademy, which we were able to access till yesterday.

My internet & other websites are working well even www.databricks.com

@manasiwaghmare |

@AlexEsibov @JAnderson0620 @Alberto_Umana

Re: URGENT :: SSL expired for customer-academy.databricks.com

Walter_C — Thu, 09 Jan 2025 10:01:13 GMT

Can you please submit a support ticket with the training support team training-support@databricks.com.

Re: URGENT :: SSL expired for customer-academy.databricks.com

AshR — Thu, 09 Jan 2025 10:21:07 GMT

Had submitted first there, but received no response.

Re: URGENT :: SSL expired for customer-academy.databricks.com

Firehose74 — Thu, 09 Jan 2025 10:25:59 GMT

I cannot access Databricks Academy at all. If I connect via my Edge Favorites I get a message saying the site in not secure and I cannot get in. If I go to the Databricks homepage and navigate from there I get to the login screen, enter my email address and it says no such account exists. I have been logging in almost daily for months.

Re: URGENT :: SSL expired for customer-academy.databricks.com

rebs687 — Thu, 09 Jan 2025 11:02:52 GMT

same issue here

Re: URGENT :: SSL expired for customer-academy.databricks.com

Paulaster — Thu, 09 Jan 2025 11:11:45 GMT

This seems like a repeating problem for this customer-academy.databricks url. This is happening not for the first time: https://community.databricks.com/t5/data-engineering/databricks-academy-webpage-showing-insecure-connection-in-chrome/td-p/13114. It is quite surprising and does not look good on databricks team when a simple issue of a certificate renewal keeps down a site that is used by a lot of people for learning purposes. Guys can you solve this issue permanently or have a reminder for yourselves day before the certifcate expires? It is just a bad look on a platform like databricks. Dissapointed.

Re: URGENT :: SSL expired for customer-academy.databricks.com

Advika_ — Thu, 09 Jan 2025 11:34:07 GMT

Hello @AshR, @rebs687, @Firehose74, and @Paulaster

Our IT team is currently working on resolving the issue, and it will be rectified as soon as possible.
Thank you for your patience and understanding.

Re: URGENT :: SSL expired for customer-academy.databricks.com

bassemad96 — Thu, 09 Jan 2025 14:23:35 GMT

Same problem here. Used multiple devices, wifi, mobile data, different browsers,...

Re: URGENT :: SSL expired for customer-academy.databricks.com

JustSomeGuy — Thu, 09 Jan 2025 14:34:31 GMT

What will happen to those of us who were unable to attend a class because of this issue?

Re: URGENT :: SSL expired for customer-academy.databricks.com

dataferret — Thu, 09 Jan 2025 15:27:55 GMT

Do you have a resolution ETA? Thanks

Re: URGENT :: SSL expired for customer-academy.databricks.com

Advika_ — Thu, 09 Jan 2025 16:17:16 GMT

As a temporary workaround, could you try accessing the platform in incognito mode by navigating to the Customer Academy link, selecting "Advanced," and then clicking "Proceed"? If the issue persists, please wait for some time, as the IT team is working to resolve it as quickly as possible.

Re: URGENT :: SSL expired for customer-academy.databricks.com

shhhhhh — Thu, 09 Jan 2025 16:23:14 GMT

similar problem today when I tried to join training. was working earlier in week

Re: URGENT :: SSL expired for customer-academy.databricks.com

andre_rosa — Thu, 09 Jan 2025 16:55:52 GMT

Hi,

Just to confirm the same issue, and that it still persists... 😫

Is it possible to provide an ETA?

Thanks in advance.

Re: URGENT :: SSL expired for customer-academy.databricks.com

victor58 — Thu, 09 Jan 2025 17:19:00 GMT

Same Problem

Re: URGENT :: SSL expired for customer-academy.databricks.com

JustSomeGuy — Thu, 09 Jan 2025 17:51:39 GMT

Hi, thank you for your response! Unfortunately, I had tried the incognito workaround before posting with no luck getting through.

Re: URGENT :: SSL expired for customer-academy.databricks.com

AshR — Fri, 10 Jan 2025 05:08:51 GMT

Thanks for responding.

We had tried every workaround and its not working. Still waiting for resolution.

Expected resolution by now buts its taking so long.

Re: URGENT :: SSL expired for customer-academy.databricks.com

AshR — Fri, 10 Jan 2025 05:26:47 GMT

Hello Learners,

Academy is now accessible. Seems SSL has been renewed. We expect proactive/faster action.

Thanks to Databricks Team.

Re: URGENT :: SSL expired for customer-academy.databricks.com

AshR — Fri, 10 Jan 2025 05:27:32 GMT

It's resolved now 🙂

Re: URGENT :: SSL expired for customer-academy.databricks.com

AshR — Fri, 10 Jan 2025 05:30:04 GMT

Thanks! 🙂

It's resolved now. Though expected proactive/faster action.

Re: URGENT :: SSL expired for customer-academy.databricks.com

AlexEsibov — Fri, 10 Jan 2025 07:36:47 GMT

hi everyone, thank you for raising this and apologies that this happened. We worked with Digicert to fix this as of 9:50am PT today, and are putting the right processes in place to ensure it does not happen again.