topic Changing profile from customer to partner in Get Started Discussions https://community.databricks.com/t5/get-started-discussions/changing-profile-from-customer-to-partner/m-p/143028#M11276 <P>Hello<BR />I was previously registered with a customer profile, and have updated my profile to use my work email which is a partner email, but still I am unable to access the partner academy.<BR />I tried different things (incognito window, clearing cookies, etc), to no avail.&nbsp;<BR /><BR />Is it something additional I should try, or can an "admin" help me to reconciliate my profile as partner?<BR /><BR />Thanks a lot in advance for help <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 05 Jan 2026 14:32:54 GMT AnneEst 2026-01-05T14:32:54Z Changing profile from customer to partner https://community.databricks.com/t5/get-started-discussions/changing-profile-from-customer-to-partner/m-p/143028#M11276 <P>Hello<BR />I was previously registered with a customer profile, and have updated my profile to use my work email which is a partner email, but still I am unable to access the partner academy.<BR />I tried different things (incognito window, clearing cookies, etc), to no avail.&nbsp;<BR /><BR />Is it something additional I should try, or can an "admin" help me to reconciliate my profile as partner?<BR /><BR />Thanks a lot in advance for help <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 05 Jan 2026 14:32:54 GMT https://community.databricks.com/t5/get-started-discussions/changing-profile-from-customer-to-partner/m-p/143028#M11276 AnneEst 2026-01-05T14:32:54Z Re: Changing profile from customer to partner https://community.databricks.com/t5/get-started-discussions/changing-profile-from-customer-to-partner/m-p/143032#M11277 <P>Hello&nbsp;<a href="https://community.databricks.com/t5/user/viewprofilepage/user-id/202983">@AnneEst</a>!</P> <P>If you’re unable to sign in to the <A href="https://partner-academy.databricks.com/learn/signin" target="_blank">Partner Academy</A> using your partner email address, please raise a ticket with the <A href="http://help.databricks.com/s/contact-us?ReqType=training" target="_self">Databricks Support team</A>. They’ll be able to review your profile and help you get access to the Partner Academy.</P> Mon, 05 Jan 2026 14:52:21 GMT https://community.databricks.com/t5/get-started-discussions/changing-profile-from-customer-to-partner/m-p/143032#M11277 Advika 2026-01-05T14:52:21Z