Login issue

virendra1212 — Mon, 22 Jul 2024 03:36:03 GMT

Hi,

Getting below error message.

We were not able to find a Community Edition workspace with this email. Please login to non-community-edition workspaces you may have access to.

Re: Login issue

szymon_dybczak — Mon, 22 Jul 2024 08:31:32 GMT

You signed up before May 14, 2022 -

Please confirm that the email you are using upon re-sign in has the correct upper/lowercase convention you used to sign up. Both the username part and the domain part are case-sensitive. The email upper/lowercasing you signed up with can be found in your initial welcome email:

Ex: if you are trying to sign in as john.smith (instead of John.Smith) @domain.net, you will get an error.

Your domain needs to be all lowercase:
- For example, John.Smith@YAHOO.COM should be entered as: John.Smith@yahoo.com.

And if your email domain is one of the following: @gmail.com, @googlemail.com, @hotmail.com, @live.com, enter your email as all lower case, remove any dots, and remove any “+” signs and everything after the plus sign from the username/email address.
- For example, if you signed up as John.Smith+work@gmail.com, you should login as: johnsmith@gmail.com