topic Re: Need help migrating company customer and partner academy accounts to work properly in Get Started Discussions

Need help migrating company customer and partner academy accounts to work properly

Maria_fed — Mon, 21 Aug 2023 15:30:58 GMT

Hi, originally I accidentally made a customer academy account with my company that is a databricks partner. Then I made an account using my personal email and listed my company email as the partner email for the partner academy account. that account works besides me not being able to access certain courses other coworkers can access, such as Advanced Data Engineering. Due to this I tried making a partner account using the company email but I am not able to login with it or reset passwords. Please help me. Thank you!

Re: Need help migrating company customer and partner academy accounts to work properly

APadmanabhan — Thu, 24 Aug 2023 08:17:59 GMT

Hi @Maria_fed We can merge your account. Please provide as many details as possible like your current email address, and partner academy email address. Please file a ticket with the details.

Re: Need help migrating company customer and partner academy accounts to work properly

Maria_fed — Thu, 24 Aug 2023 21:37:19 GMT

Thank you @APadmanabhan . Can you confirm my ticket with all those details has been received? I have been trying to resolve this issue for a while and really want to make sure it went through.

Re: Need help migrating company customer and partner academy accounts to work properly

APadmanabhan — Fri, 25 Aug 2023 06:49:08 GMT

Hi @Maria_fed could you please share the case number with me, i will get it resolved today.

Re: Need help migrating company customer and partner academy accounts to work properly

Maria_fed — Tue, 05 Sep 2023 19:33:43 GMT

Hi @APadmanabhan , I never received a case number in my email but have submitted at least once or twice.

Re: Need help migrating company customer and partner academy accounts to work properly

Maria_fed — Tue, 05 Sep 2023 19:41:03 GMT

Hi, new case number #00367470 with same details. My apologies the others must not have gone through unfortunately.

Re: Need help migrating company customer and partner academy accounts to work properly

APadmanabhan — Wed, 06 Sep 2023 07:45:03 GMT

Hi @Maria_fed Thanks again, i have assigned your case to my colleague and you should hearing from them soon.

Regards,

Akshay

Re: Need help migrating company customer and partner academy accounts to work properly

adage_123 — Mon, 12 May 2025 13:13:19 GMT

I have the same problem. How do I change from customer to partner?

Re: Need help migrating company customer and partner academy accounts to work properly

Vaishali2 — Tue, 07 Oct 2025 13:14:14 GMT

Need help to merge my customer portal id with partner mail id my case number is 00754330