topic Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login wit in Machine Learning

Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

Anonymous — Wed, 12 Jul 2023 14:07:22 GMT

Community Edition Login Issues

Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com:

Troubleshooting Tips

If this is your first time logging in, ensure that you did indeed sign up for Databricks Community Edition at databricks.com/try-databricks.

Signing up for a Databricks trial will not give you access to Community Edition

Note: If you never chose this ^ gray linked option upon sign in, you are not participating in the Databricks Community Edition.

If you signed up before May 14, 2022 -

Please confirm that the email you are using upon re-sign in has the correct upper/lowercase convention you used to sign up. Both the username part and the domain part are case-sensitive. The email upper/lowercasing you signed up with can be found in your initial welcome email:

Ex: if you are trying to sign in as john.smith (instead of John.Smith) @domain.net, you will get an error.

Your domain needs to be all lowercase:
- For example, John.Smith@YAHOO.COM should be entered as: John.Smith@yahoo.com.

And if your email domain is one of the following: @gmail.com, @googlemail.com, @hotmail.com, @live.com, enter your email as all lower case, remove any dots, and remove any “+” signs and everything after the plus sign from the username/email address.
- For example, if you signed up as John.Smith+work@gmail.com, you should login as: johnsmith@gmail.com

If you are still running into issues, your workspace might be locked temporarily because of unusual activity, please reach out to feedback@databricks.com.

Thank you!

Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

mweinhauer — Fri, 24 Jun 2022 17:24:20 GMT

Hi there - I'm locked out of my community edition account, and when I try to reset the password I never receive the emails. I've checked spam and there's nothing. How can I get my account unlocked please?

Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

val_carreres_ja — Mon, 27 Jun 2022 10:26:42 GMT

Hello,

Exactly the same problem here. Can't log in because wrong password and try to recover my password and I don't receive email....

Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

Dave_134700 — Tue, 28 Jun 2022 13:16:58 GMT

@Kaniz Fatma Same thing happened to me. I have no idea why it was no longer accepting my credentials, but after trying to fix the issue, I never received an email to repair/change my password. Please help.

Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

Shirlei_Anjos — Sun, 03 Jul 2022 17:00:10 GMT

The same issues with me, my account is locked and I can't get into the platform. What I have to do for solve this issues?

Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

prerna123 — Tue, 05 Jul 2022 17:57:58 GMT

@Kaniz Fatma (Databricks) Same thing happened to me. I have no idea why it was no longer accepting my credentials, but after trying to fix the issue, I never received an email to repair/change my password. Please help.

Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

Dave_134700 — Wed, 06 Jul 2022 15:30:07 GMT

My username is [REDACTED] - what other info do you need?

*edited by Databricks community admin

Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

Dave_134700 — Fri, 08 Jul 2022 18:56:35 GMT

@Kaniz Fatma Any update on this?

Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

mweinhauer — Sat, 09 Jul 2022 23:58:19 GMT

What details do you need exactly @Kaniz Fatma

Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

Raheel — Sat, 06 Aug 2022 16:51:40 GMT

Same problem here

Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

Vashista — Wed, 17 Aug 2022 19:36:38 GMT

I removed the dot from my email and it worked.

example try:

firstname.lastname@gmail.com

firstnamelastname@gmail.com

Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

oxiques — Tue, 23 Aug 2022 23:14:23 GMT

I have same issue whit login.

My account mail is cuadro79@hotmail.com

Can't log in because wrong password and try to recover my password and I don't receive email

Pease help me

Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

mweinhauer — Tue, 23 Aug 2022 23:33:15 GMT

Don’t hold your breath - support on this forum is kind of a joke. Been stuck for months.

Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

Anonymous — Wed, 24 Aug 2022 02:44:11 GMT

As a person who spends 40+ hours a week to make this forum great, that is hard to hear @Michael Weinhauer .

As you are likely well aware, the Community Edition is an unsupported product meaning that my team (a team that has nothing to do with the Community Edition product) takes time out of their busy days to try and track down all these issues.

We really appreciate your patience and of course wish we could deliver a better experience. I would definitely suggest looking into a different subscription option if access to official Databricks Support is that important to you.

Lastly, will you please confirm that you took the steps that Kaniz suggested above? Email is the best way to get in touch with the correct team that can help with Community Edition login issues. community@databricks.com .

Thanks for the candor - I'll be waiting for your reply so I can check in on what is going on with your account.

Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

mweinhauer — Wed, 24 Aug 2022 02:49:42 GMT

Hi Lindsay - I worried this might offend, and I apologize because I realize this isn’t the community’s fault per se. What’s missing seems to be the connection to the folks on the back end who could very easily solve this problem. If you’re going to have a community edition (even if it’s free), then support it and don’t leave people locked out indefinitely with zero course of action. That’s all I’m saying. No doubt you work hard and have a tremendous impact and you deserve kudos for that. Some of us are just frustrated because we literally can’t even log in. Thanks - Mike

Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

mweinhauer — Wed, 24 Aug 2022 03:22:27 GMT

Oh and I did follow the steps suggested in the other community article to no avail. Was going to try and delete my account and resubscribe barring other solutions. Thanks - Mike

Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

mweinhauer — Wed, 24 Aug 2022 03:41:00 GMT

OK so funny enough - I went back in and this time actually got an email - so, progress. Unfortunately no dice w the reset - I get "encountered an unknown error: Internal server error. Please contact support@databricks.com". So, not sure what to do from here, but still stuck.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Michael Weinhauer
mweinhau@yahoo.com

Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

Anonymous — Wed, 24 Aug 2022 16:10:37 GMT

@mikew You have every right to be frustrated! I wish the process was better - trust me, it's a topic of discussion every single day. Thanks for getting back to me 😊

Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

dibo — Sun, 28 Aug 2022 11:50:22 GMT

on https://community.cloud.databricks.com/login.html site, I login with correct username and password,

So I try Forgot Password, I receive email modify password, later, I modify password, But this operation is running, So Can't log?

Re: Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

jtLiBrain — Fri, 16 Sep 2022 13:34:57 GMT

The same issues with me, my another account [REDACTED] is locked and I can't get into. And also can't reset the password. I have email to feedback@databricks.com many times, but no feedback. It was a terrible experience! Please help me !!!