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I cannot access databricks community edition account

susan1234567
New Contributor

Last week, I cannot loginto https://community.cloud.databricks.com/login.html all of a sudden. I tried to set the password, also didn't receive the reset email. It says "Invalid email address or password Note: Emails/usernames are case-sensitive".

I emailed several email address including databricks-community@databricks.com, help@databricks.com, a week has passed and I haven't received any responses.

Could you help?

3 REPLIES 3

Hubert-Dudek
Esteemed Contributor III

@Kaniz Fatma​ can help, additionally you can open ticket here https://help.databricks.com/s/contact-us

Hi @Xueqing Liu​ ,

I understand how frustrating this must have been for you.

We value our customers' time, and this should not have happened.

I appreciate you making us aware of your negative experience.

We prioritize the issue you're facing with us, and our team is already working actively to resolve the issue. I'll notify you right away when it's fixed.

Please don't hesitate to contact us if you need further assistance.

Kaniz
Community Manager
Community Manager

Hi @Xueqing Liu​ , Please email your credentials to community@databricks.com with all the relevant screenshots and we shall help you resolve them.

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