"The Databricks Platform gives us a single source of truth for customer centricity. We're over eight times faster than we were three years ago." - Ed Falconer, Chief Data Officer, Bupa Australia
Bupa Australia is bringing more than 90% of its business and customer data onto one governed platform with Databricks and Unity Catalog. With a trusted foundation for analytics, machine learning, and personalization, Bupa is helping teams move faster while building toward more proactive, personalized healthcare experiences.
Key highlights:
- 90% of data consolidated: Bupa brought its business and customer data together on a single governed platform, helping teams work from a shared source of truth.
- 2,500+ data users and growing: More users can access trusted data through one central platform instead of navigating fragmented legacy systems.
- 8x faster delivery: Data and analytics outcomes are now delivered more than eight times faster than they were three years ago.
- Faster personalization: Around 1,500 data features support campaign management and decisioning across millions of customer touchpoints each year.
- Governance built in: Unity Catalog helps Bupa manage access, lineage, and data permissions while keeping customer privacy and consent at the center.
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