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CUSTOMER STORY | PAR Technology builds modern AI-powered intelligence on Databricks Genie

Tushar_Parekar
Databricks Employee
Databricks Employee

"PAR Intelligence is where PAR Retail’s deep industry data and AI strategy come together. Databricks gives us a modern foundation to build faster, govern smarter and deliver insights customers can act on."                                                                                                  - Amine Errazi, Product Manager, AI, PAR Technology

PAR Technology is using the Databricks Data + AI Platform to power PAR Intelligence, a conversational analytics experience for convenience and fuel retailers. By bringing data, AI development, governance and deployment into one foundation, PAR is helping customers move from analyst-dependent questions to actionable insights in minutes.

Key highlights:

  • Weeks to minutes: Questions that once depended on analysts and could take up to two weeks can now be explored through Genie Agents in minutes.
  • 8 Databricks capabilities unified: PAR replaced a fragmented tool stack with one platform for data preparation, model evaluation, agent development, serving, monitoring and orchestration.
  • 100% natural-language queries: Retailers can ask questions about loyalty and performance data in plain English, without writing SQL.
  • Built for retail context: PAR grounds its AI experiences in specialized convenience and fuel retail data so insights are relevant to the operators using them.
  • Governance across the lifecycle: Unity Catalog, Managed MLflow and Model Serving help PAR manage access, evaluation, deployment and ongoing improvement in one environment.

🔗 Check out the full story 👈

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