Suspended Exam? Don't worry! Our support team can help!

[Cert-Team]

Taking exams is so stressful already, and if your exam gets suspended it is extra stressful. Don't worry! Our support team is awesome and will help you get back on track.

The most important step is to file a ticket in our Help Center. Be sure to include the following details in your ticket:

• Username
• Exam name

NOTE: Please do not post your exam username publicly, such as here in the community forums, as this is private information.

The process will be faster if you can also offer a couple of dates/times that you are available to resume your exam. Once the support team has you rescheduled, you can log into your test taker account and resume your exam exactly where you left off. For more information please visit Certification FAQ

[Cert-TeamOPS]

Hello @Kiara_M ,
We are sorry to hear that your exam was suspended.. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

[Kiara_M]

No response, when is my exam being rescheduled? :C

[Soumya_S]

Hi Team.I attempted my first exam for databricks associate and got suspended last week Nov 15th.I attempted the exam with sincerity ,looking only at the screen.I would like to reattempt.Iam unable to reschedule as the button is not enabled to reschedule.Please help to reschedule my exam.ID - soumya.s@sigmoidanalytics.com. 

[Cert-Team]

@Soumya_S as mentioned in the original post, The most important step is to file a ticket in our Help Center. Be sure to include the following details in your ticket:

• Username
• Exam name

NOTE: Please do not post your exam username publicly, such as here in the community forums, as this is private information.

The process will be faster if you can also offer a couple of dates/times that you are available to resume your exam. Once the support team has you rescheduled, you can log into your test taker account and resume your exam exactly where you left off. For more information please visit Certification FAQ

[Sma290]

Dear @Cert-Team ,

I hope this message finds you well.

I recently attempted the Databricks Certified Data Engineer Associate exam on 30th November 2024, but unfortunately, the exam was suspended. I would like to explain the challenges I faced and kindly request your assistance in resolving this matter.

Initially, my exam had to be rescheduled three times due to issues with my in-built microphone, which produced excessive static noise. Although this issue was eventually resolved, I faced further difficulties during the exam caused by Cyclone Fengal (as reported here: The Hindu - Cyclone Fengal). The cyclone resulted in frequent internet disruptions and power outages at my location in Chennai, Tamil Nadu.

Despite these setbacks, I persisted and began answering questions. However, after reaching the 20th question, my exam was suspended again. The proctor requested that I show my room, which is small but was thoroughly cleaned prior to the exam. On my desk were only my government-issued ID and my office laptop (which I was not using). As per the exam preparation guidelines (Kryterion Pre-Check), I kept the laptop on the desk in case it was needed for ID verification.

At no point during the exam did I engage in any activity that could be considered suspicious. I maintained focus on the screen throughout, as can be verified via the video recording. However, I was not informed of which specific exam requirement I had allegedly violated.

This certification is extremely important for my career, and I have invested significant time, effort, and money in preparing for this exam. Unfortunately, these unforeseen technical and environmental challenges caused immense stress and affected my performance.

I kindly request your assistance in resolving this issue. If possible, I would like my answers to be reviewed and considered, or I would deeply appreciate the opportunity to retake the exam at the earliest convenience. I am also open to taking the exam at a test center to avoid further technical disruptions.

I sincerely apologize if I inadvertently violated any exam rules. This situation has placed me under considerable professional pressure, as my results directly impact my job security. I am committed to adhering to all requirements and completing the exam successfully.

Thank you for your understanding and support. I look forward to hearing from you at your earliest convenience.

Username – Sanjeevi M

Email – Sanjeevi.m@infosys.com

Exam date – 30-Nov-2024 9:30 AM

Best regards,
M. Sanjeevi

[Cert-TeamOPS]

Hello @Sma290 ,

We are sorry to hear that your exam was suspended. Please file a ticket with our support team and allow the support team 24-48 hours for a resolution. You must also review this documentation:

Behavioral considerations
Room requirements
Thanks & Regards,
@Cert_TeamOPS

[dineshreddy]

It happened to me twice. On the 64th question of my second attempt, the proctor stopped me again, asked me to show the room, and issued a warning before allowing me to continue.

The internet is flooded with similar complaints about how unreasonable the proctors can be during these exams. Databricks needs to address this issue promptly, or they risk burdening their support team with endless rescheduling requests caused by these disruptions.

[Cert-TeamOPS]

Hello @dineshreddy ,

We are sorry to hear that your exam was suspended. Please file a ticket with our support team and allow the support team 24-48 hours for a resolution. You must also review this documentation:

Behavioral considerations
Room requirements
Thanks & Regards,
@Cert_TeamOPS

[ravitheraj]

hello @Cert-Team @Cert-TeamOPS really need your help. I had my databricks data engineer associate exam but It got suspended today. I was not doing anything wrong but it got suspended. I was about to finish my exam only had 3-4 questions left. I was so prepared that I can give the exam right now. Please help me in this issue, I have raised a ticket in help center and also provided a suitable date and time. Please help me with this.

issue number is #00578988 

[Cert-TeamOPS]

Hello @ravitheraj ,

We are sorry to hear that your exam was suspended.. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

[ravitheraj]

Hello @Cert-Team and @Cert-TeamOPS 

I really appreciate the quick response and thanks a lot for giving me another opportunity to resume my exam where I left it. 

Just wanted to know, how can I respond to the mail? The team asked me for a date, and I have responded to the received mail only that I got, so will it be fine or do I need to respond to them separately?

I have shared them a date of 10th December 2024, 1100, am ASIA/CALCUTTA time zone.

Please enlighten me on this. Thanks again for your support.

[ravitheraj]

I have passed the exam today, thanks @Cert-Team  and @Cert-TeamOPS 

[prashant151]

Dear Team,

I launched my DB Data Engineer Associate exam. Lockdown browser was showing please wait loading for 20 minutes. Due to Power issue my laptop restarted and then I was not able to launch exam using launch button in webassessor. Its showing contact your program manager to reschedule.

I've raised the ticket through help center with request #00578990.

Can someone help me to re-schedule my exam on 14th Dec 2024 at 10 AM IST.

Your help is really appreciated.

[Cert-TeamOPS]

Hello @prashant151 ,

We are sorry to hear that your exam was suspended.. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

[Cert-Team]

Congratulations @ravitheraj