Suspended Exam? Don't worry! Our support team can help!

[Cert-Team]

Taking exams is so stressful already, and if your exam gets suspended it is extra stressful. Don't worry! Our support team is awesome and will help you get back on track.

The most important step is to file a ticket in our Help Center. Be sure to include the following details in your ticket:

• Username
• Exam name

NOTE: Please do not post your exam username publicly, such as here in the community forums, as this is private information.

The process will be faster if you can also offer a couple of dates/times that you are available to resume your exam. Once the support team has you rescheduled, you can log into your test taker account and resume your exam exactly where you left off. For more information please visit Certification FAQ

[cert-ops]

Hello @ND33,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community.

Thanks & Regards,
@cert-ops

[cert-ops]

Hello @ND33 , 

Kindly refer to your original post, where we've already responded to your query. Please note that we cannot provide support or handle exam suspensions via community.

Thanks & Regards,
@cert-ops 

[Ketaki]

HI Team, 

My exam was schedule on 14th July 2025, but i didn't got any e-mail confirmation for exam scheduled, as well when i try to check on portal it was showing previously but later it's not showing as well. If i try to schedule exam again, its shows voucher is already used. but exam didn't happen. 

I want to schedule exam on same voucher as exam didn't happen/launched.

#00701256 request ID.

Exam: Databricks Certified Data Engineer Associate

Please check and do the needful. 

[cert-ops]

Hello @Ketaki,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community.

Thanks & Regards,
@cert-ops

[Ketaki]

Dear Team,

I have faced the suspended exam issue , due to environment violation but I have showed everything around and my desk has been kept empty. I am a human so I was obviously showing little motion and they suspended it . I have raised a ticket to reschedule my exam as soon as possible through help center. 

i want to relaunch/resume my exam on point . With the same voucher.

 #00706180

please reschedule it to friday 25/07/25 at 10,30 pm

[Nishanthi]

Dear Team,

I have faced the same issue of exam suspension of Databricks Data Engineer Certified Associate.

I've raised the ticket through help center with request #00706197.

Can someone help me to re-activate my exam on 25th july 2025 : 11 AM IST.

Your help is really appreciated.

[GowthamK1999]

Hello Team, 

I have faced this issue. Please help me reschedule my exam. It is very stressful not getting to complete my exam this way. 
I have just filed a ticket #00706370. 
To help expedite the rescheduling process, I am available on these dates (All CDT timezones)
Friday, August 1st between 06:00 PM and 09:00 PM
Monday, August 4th between 06:00 PM and 09:00 PM

Your help will be greatly appreciated.

[cert-ops]

Hello @Ketaki, @Nishanthi & @GowthamK1999,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community.

Thanks & Regards,
@cert-ops

[sri_vat8]

Hi @Cert-Team and @cert-ops, I’m writing about my certification for Associate Spark Developer exam which I gave on 27th of July that was suspended today due to reaching the maximum alert limit. I’m really hoping you can review my case because I honestly didn’t cheat, and I think there’s been a misunderstanding.

I got alerts during the exam, and the second one came right when I had finished answering all questions and was about to hit submit. The proctor asked me to show my room and desk, which I did immediately.

I've raised the ticket : #00707374 and I've explained my case in detail in the mail along with photos of my workstation.

Since I had completed all the questions when this happened, I’m hoping you might consider either letting me reschedule the exam or scoring me based on the answers I’d already selected. I know you can review the proctoring footage and logs, which should show I wasn’t doing anything dishonest throughout the exam.

This certification means a lot to my career, and I’m really disappointed this happened when I was literally seconds away from submitting.

I’d really appreciate if you could look into this and give me another chance.

Thanks for taking the time to consider my situation.

Name: Srivathsan V K K

Exam : Apache Spark Associate Developer

[cert-ops]

Hello @sri_vat8,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community.

Thanks & Regards,
@cert-ops

[sri_vat8]

Thank You @cert-ops , I received the response mail from the Support Team and I have provided them the time slots for the rescheduled exam, I hope I'll get the reply mail with rescheduled exam link.

[chinnujoseph]

Hi,

My exam has been suspended, without violating any code of conduct. I hope to be able to rewrite the exam, and get certified.

Hope the support team can help as soon as possible .

#Ticket number #0071471

Proctored Assessment 1: Databricks Certified Data Analyst Associate
Schedule : 06 August 2025 1630H Asia/Calcutta

[cert-ops]

Hello @chinnujoseph,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community.

Thanks & Regards,
@cert-ops

[tuankiet372002]

Have me to check my ticket: #00718786. I have finshed my exam and I just review this. Why they suspend my exam. Please help me check this asap. I’m available to resume the exam today, 13 August, from 13:00 to 17:30 Bangkok time @Cert-Team @cert-ops 

[cert-ops]

Hello @tuankiet372002,

Thank you for filing a ticket with our support team, support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community.

Thanks & Regards,
@cert-ops