Suspended Exam? Don't worry! Our support team can help!

[Cert-Team]

Taking exams is so stressful already, and if your exam gets suspended it is extra stressful. Don't worry! Our support team is awesome and will help you get back on track.

The most important step is to file a ticket in our Help Center. Be sure to include the following details in your ticket:

• Username
• Exam name

NOTE: Please do not post your exam username publicly, such as here in the community forums, as this is private information.

The process will be faster if you can also offer a couple of dates/times that you are available to resume your exam. Once the support team has you rescheduled, you can log into your test taker account and resume your exam exactly where you left off. For more information please visit Certification FAQ

[PavanAM]

Request: #00720996
I had scheduled my Databricks [Databricks Certified Data Engineer Professional] certification exam for 17 August 2025 at 5:15 PM IST. However, when I checked today, the system showed my exam time as 5:15 AM IST. Because of this discrepancy, I was unable to attend, and now it shows that my exam window has passed.

This is extremely concerning, as I had prepared extensively and paid ₹21,000 for this exam. I am attaching screenshots of my booking confirmation and the current exam status for your review.

Request Databricks Support teams to please look into this urgently. I kindly request either a reschedule at no additional cost or guidance on the next steps, as this appears to be a scheduling/time-zone error on the platform.

Thank you very much for your understanding and support.

[cert-ops]

Hello @PavanAM,

Sorry to hear you missed your exam window. Thank you for filling the ticket with our support team so they can review the case and determine next steps. Please note that we cannot provide support via community.

Thanks & Regards, 
@cert-ops

[shreyasshetty18]

Hello Team

 have faced the issue of exam suspension of Databricks Data Analyst Certified Associate

I show him my entire room everything. and now in web assessor account my exam in in-progress please allow me to give the exam asap

I've raised the ticket through help center with request #00730025.

Can someone help me to re-schedule my exam on  4th Sept 2025: 9:30 PM IST.

Your help is really appreciated.

[cert-ops]

Hello @shreyasshetty18,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community.

Thanks & Regards,
@cert-ops

[mnsh22334466]

Hi Team,

I have registered for Databricks Certified Data Engineer Associate exam was suspended , i was reviewing the question after attempt, even I showed my full room , what was asked by the proctor, there was no violation even my exam suspended.

@Cert-Team Please kindly help me on this issue.

Exam name : Databricks Certified Data Engineer Associate

ref:!00D610JGc4.!500Vp0Y64S0:ref

Thanks

[mnsh22334466]

Hi @Cert-Team 

I have faced the issue of exam suspension of Databricks Certified Data Engineer Associate exam.

I show him my entire room everything.,and now in web assessor account my exam in in-progress. I did what was asked by proctor even it got suspended.

I've raised the ticket through help center with request #

ref:!00D610JGc4.!500Vp0Y64S0:ref

Can someone help me to re-schedule my exam.

Your help is really appreciated.

[cert-ops]

Hello @mnsh22334466,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community.

Thanks & Regards,
@cert-ops

[mnsh22334466]

Thanks @Cert-Team @cert-ops . I am still waiting for the response and and rescheduling for the exam.

[ALaw30]

Hello Kryterion/Databricks Support,

My Databricks Certified Data Engineer Professional exam (scheduled on September 4, 2025) was suspended after being paused several times. The first couple of pauses were due to technical difficulties, but later I was asked to show my room multiple times in the same setting. Each time I complied, and the proctor confirmed everything was fine, yet the exam was still suspended.

I am really worried about this situation, as I followed all the proctor's instructions carefully. Could you please review this case and advise whether my exam can be resumed or rescheduled as soon as possible?

Request Number: #00732191

Thank you for your urgent assistance

[cert-ops]

Hello @ALaw30,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community.

Thanks & Regards,
@cert-ops

[Achintya83]

Hi @cert-ops 

My Databricks Certified Data Engineer Professional exam (scheduled on September 6, 2025, 16:15 PM EST) was suspended after being paused several times. First of all, it took almost 20 minutes to take my photo after contacting the Kryterion support team and multiple system restarts. After that, first couple of pauses were due to the issue that the proctor was not able to see my full face, but later I was asked to show my room multiple times in the same setting. I am using a desktop with camera mounted on it. Each time I complied, and the proctor confirmed everything was fine. There was only one mistake from my side that my phone rang once during the test, so I had to show the proctor my phone’s location using the webcam (phone was way beyond my reach during the assessment). As instructed by the proctor, I left my seat and switched off the phone and shown the location again to the proctor. I have completed 64 out of 65 questions and was about to submit the assessment, that time the exam got suspended.

I took instructor led training from Databricks and prepared myself for the assessment but now I am really worried about this situation, as I followed all the proctor's instructions carefully. Could you please review this case and advise whether my exam can be resumed or rescheduled as soon as possible?

Request Number: #00733817

Thank you for your urgent assistance

[Achintya83]

Hello @cert-ops 

My Databricks Certified Data Engineer Professional exam (scheduled on September 6, 2025, 16:15 PM EST) was suspended after being paused several times. First of all, it took almost 20 minutes to take my photo after contacting the Kryterion support team and multiple system restarts. After that, first couple of pauses were due to the issue that the proctor was not able to see my full face, but later I was asked to show my room multiple times in the same setting. I am using a desktop with camera mounted on it. Each time I complied, and the proctor confirmed everything was fine. There was only one mistake from my side that my phone rang once during the test, so I had to show the proctor my phone’s location using the webcam (phone was way beyond my reach during the assessment). As instructed by the proctor, I left my seat and switched off the phone and shown the location again to the proctor. I have completed 64 out of 65 questions and was about to submit the assessment, that time the exam got suspended.

I took instructor led training from Databricks and prepared myself for the assessment but now I am really worried about this situation, as I followed all the proctor's instructions carefully. Could you please review this case and advise whether my exam can be resumed or rescheduled as soon as possible?

Request Number: #00733817

Thank you for your urgent assistance

[cert-ops]

Hello @Achintya83 ,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community.

Thanks & Regards,
@cert-ops

[anfagudelogo]

Dear Team,

I have faced the same issue of exam suspension of Databricks Machine Learning Certified Professional.

I've raised the ticket through help center with request00737502.

Can someone help me to re-schedule my exam on 12th September 2025 any time after 8 am Colombian time.

Your help is really appreciated.

[cert-ops]

Hello @anfagudelogo,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community.

Thanks & Regards,
@cert-ops