My Databrick exam got suspended just for coming closer to laptop screen to read question and options

[UddP]

Hi team,
My Databricks Certified Data Engineer Associate exam got suspended within 10 minutes.
I had also shown my exam room to the proctor. My exam got suspended due to eye movement. I was not moving my eyes away from laptop screen. It's hard to focus and read each transparent options on 14inches laptop, so have to do to and fro to read the questions.
I have raised a query regarding same but have not received any confirmation email.
My webassessor email: uddeshpalandurkar@gmail.com
Please kindly reschedule my exam by today or tomorrow as I have urgent need to provide this certification to my employer else, I would be fired.

@Cert-Team  Please help me to reschedule it within next 24 hours.

[UddP]

@Cert-Team  could you please help with it on urgent basis? I've created 2-3 ticket but didn't receive a single acknowledgement mail.  

[Kaniz]

Hi @UddP, Thank you for posting your concern on Community! To expedite your request, please list your concerns on our ticketing portal. Our support staff would be able to act faster on the resolution (our standard resolution time is 24-48 hours).

[UddP]

Hello @Kaniz , I've created multiple ticket since the issue, I didn't even receive a single acknowledgement mail from Databricks support team. I checked my spam folder multiple times, couldn't find a single email from support team ?

@Kaniz  @Cert-Team Could you please help?  

[Cert-Team · Accepted solution]

Hi @UddP I'm sorry you had these issues and did not hear back from our support team, I have rescheduled your exam: 12 December 2023 Asia/Calcutta 1600H SCHEDULED

Please review all documentation included in our FAQ to ensure you can meet the requirements prior to launching your exam.

[Anishaab6]

I am also facing the same issue. My exam got suspended due to unforeseen circumstances. I assure you that I have consistently adhered to the examination guidelines. I never moved my eyes away from laptop screen.  I have raised a ticket multiple times but have not received any confirmation mail.

@Cert-Team Request you to please reschedule the exam as it is very important to me.

Email : Anishaa.Mohandas@publicissapient.com 

Exam : Databricks certified professional data engineer 

Date : 07/01/24

[Cert-Team]

@Anishaab6 Thank you for filing a ticket with the support team. they have informed me that they have resolved your issue.