07-19-2024 02:58 AM
@Cert-Team @Certificate @Cert-Bricks
Hi Team,
Please help me, I have just been suspended from my above exam. At first I was told I was looking around too much even though I was genuinely looking at the screen only. I had completed all questions and was reviewing the questions I had starred as I still had plenty of time before submitting. Then the exam was temporarily suspended and the proctor asked me to show the room - my room is small but I had cleaned it and even covered surfaces with items on with a blanket. On my desk was my passport and phone. I was not using my phone at all but simply had it there due to this criteria saying I might need it to verify ID https://kryterion.my.site.com/support/s/article/How-to-Prepare-for-an-Online-Exam-Pre-check?language...
It says that I would be asked to put the smartphone out of reach, although this never happened so it stayed on my desk (I was worried if I get up to put it away then that will be counted as suspicious/ moving around too much). But it can anyway be seen in the video of me that the entire time I was looking directly at the screen. I made a particular effort to not look around or shut my eyes at any point. No one even told me which exam requirement I was violating.
I am so upset as I paid money for this exam and have spent countless hours revising. Please can this issue be sorted urgently, as I was genuinely not cheating and tried my best to fulfill all exam requirements. I would like for either all my answers to be used even if I cannot go back and complete the exam, or the opportunity to retake the exam ASAP.
Below are my details:
- Username: Marina Shishkin
- Email - marinashishkin@kubrickgroup.com
- Exam: Data bricks Certified Data Engineer Associate
- Time: 19th July 2024, 9 AM (GMT+1)
Thank you,
Marina
07-19-2024 03:07 AM
I did also submit a ticket, request was #00505926
07-25-2024 06:44 AM
@Cert-Team @Certificate @Cert-Bricks
My exam was rescheduled for 2pm today. I launched the exam just now at 2pm, however, before even reaching the questions, a sign popped up indicating that the exam is Suspended.
I had not even started the exam and was already barred from continuing. Clearly my suspension from the first attempt at the exam had not been lifted correctly.
I need this to be urgently sorted out as I need to take this exam by the end of this week. I was unable to retake the exam as was assured to me. I have paid money for this exam and got everything ready to be able to retake this today.
I need some kind of explanation as to what is going on here.
Regards,
Marina Shishkin
07-27-2024 02:29 AM
Did you get any resolution to it ? Same happened to me today .
07-25-2024 06:58 AM
I've had it happen to myself the team if you work with can get you setup. My lesson learned was not to schedule it on halloween.
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