I was charged by a free trial

[santiagortiiz]

Hello databricks community,

I took a databricks course to prepare for certification exam and requested a 14-days free trial on february 13 at 4:51 PM. So, February 27 at 4:51 pm must be the end of the free trial, but it ended 1 day before. Additionally, I am being charged for the resources used during the trial period, what makes no sense and is a complete scam, which is why I want a refund of 61.11 USD.

I'm posting this message here because I already tried all channels I have found in support and "contact us" page, but no response so far from databricks.

Any idea of how can I get help?

1. AWS Account number: 953624878686

2. Databricks account ID: 160c769d-75f0-4fdc-8bc8-eb7fba76a265

2. Workspace: dbc-f5683794-f6ef.cloud.databricks.com

2. The billing period(s) for requested refund(s): Feb 13 (4:51 pm) to Feb 27 (4:51 pm) / 2024

3. I had anulled the contrat through AWS Marketplace

[santiagortiiz]

Thanks Kaniz, I have created the request #00445936 on march 6 and still waiting for response. Hope they can help me.

[ystoikov]

Hello, @santiagortiiz ! It looks like you were charged for the AWS services, not for Databricks DBUs. On your screens, I see different amounts.