I was charged by a free trial

[santiagortiiz]

Hello databricks community,

I took a databricks course to prepare for certification exam and requested a 14-days free trial on february 13 at 4:51 PM. So, February 27 at 4:51 pm must be the end of the free trial, but it ended 1 day before. Additionally, I am being charged for the resources used during the trial period, what makes no sense and is a complete scam, which is why I want a refund of 61.11 USD.

I'm posting this message here because I already tried all channels I have found in support and "contact us" page, but no response so far from databricks.

Any idea of how can I get help?

1. AWS Account number: 953624878686

2. Databricks account ID: 160c769d-75f0-4fdc-8bc8-eb7fba76a265

2. Workspace: dbc-f5683794-f6ef.cloud.databricks.com

2. The billing period(s) for requested refund(s): Feb 13 (4:51 pm) to Feb 27 (4:51 pm) / 2024

3. I had anulled the contrat through AWS Marketplace

[Kaniz_Fatma]

Thank you for posting your concern on Community! To expedite your request, please list your concerns on our ticketing portal. Our support staff would be able to act faster on the resolution (our standard resolution time is 24-48 hours).

[santiagortiiz]

Thanks Kaniz, I have created the request #00445936 on march 6 and still waiting for response. Hope they can help me.