My Databrick exam got suspended just for coming closer to laptop screen to read question and options

[UddP]

Hi team,
My Databricks Certified Data Engineer Associate exam got suspended within 10 minutes.
I had also shown my exam room to the proctor. My exam got suspended due to eye movement. I was not moving my eyes away from laptop screen. It's hard to focus and read each transparent options on 14inches laptop, so have to do to and fro to read the questions.
I have raised a query regarding same but have not received any confirmation email.
My webassessor email: uddeshpalandurkar@gmail.com
Please kindly reschedule my exam by today or tomorrow as I have urgent need to provide this certification to my employer else, I would be fired.

@Cert-Team  Please help me to reschedule it within next 24 hours.

[Cert-TeamOPS]

Hello @Soumitra_Joshi ,

We are sorry to hear that your exam was suspended. Please file a ticket with our support team and allow the support team 24-48 hours for a resolution. You must also review this documentation:

Behavioral considerations
Room requirements
Thanks & Regards,
@Cert_TeamOPS

[marcofare93]

Hi Databricks team, I took the exam yesterday and was suspended, I had problems starting the application and so I had to change PCs. I mistakenly left the old computer on the desk turned off. During all this, however, I never moved my eyes from the monitor.
I would need an answer, whether to repeat the exam or continue it quickly.
Who can I contact? Having already opened the ticket?

@Cert-Team @Cert-TeamOPS 

[Cert-Team]

@marcofare93 - thanks for filing a ticket, that is the most direct approach for getting a resolution.

[marcofare93]

I opened the ticket below contact us:
https://help.databricks.com/s/contact-us?ReqType=training

Correct?

[Cert-Team]

@marcofare93 I responded to your other post - you have taken the correct action by filing a ticket, thanks!

[marcofare93]

I opened the ticket below contact us:
https://help.databricks.com/s/contact-us?ReqType=training

Correct?

[Cert-Team]

@marcofare93 Yes

[marcofare93]

How long does it usually take for them to respond to a ticket? I've been waiting for 48 hours already @Cert-Team 

[Cert-TeamOPS]

Hi @marcofare93,
Greetings!
You have taken the right step by opening the ticket but can you please provide us your ticket/request id so that our support team can work on it.
If you have not filled a ticket yet you can file by below link:
filing a ticket with our support team.

Thanks & Regards
@Cert_TeamOPS