My Databrick exam got suspended just for coming closer to laptop screen to read question and options

[UddP]

Hi team,
My Databricks Certified Data Engineer Associate exam got suspended within 10 minutes.
I had also shown my exam room to the proctor. My exam got suspended due to eye movement. I was not moving my eyes away from laptop screen. It's hard to focus and read each transparent options on 14inches laptop, so have to do to and fro to read the questions.
I have raised a query regarding same but have not received any confirmation email.
My webassessor email: uddeshpalandurkar@gmail.com
Please kindly reschedule my exam by today or tomorrow as I have urgent need to provide this certification to my employer else, I would be fired.

@Cert-Team  Please help me to reschedule it within next 24 hours.

[UddP]

@Cert-Team  could you please help with it on urgent basis? I've created 2-3 ticket but didn't receive a single acknowledgement mail.  

[UddP]

Hello @Retired_mod , I've created multiple ticket since the issue, I didn't even receive a single acknowledgement mail from Databricks support team. I checked my spam folder multiple times, couldn't find a single email from support team ?

@Retired_mod  @Cert-Team Could you please help?  

[Cert-Team · Accepted solution]

Hi @UddP I'm sorry you had these issues and did not hear back from our support team, I have rescheduled your exam: 12 December 2023 Asia/Calcutta 1600H SCHEDULED

Please review all documentation included in our FAQ to ensure you can meet the requirements prior to launching your exam.

[Anishaab6]

I am also facing the same issue. My exam got suspended due to unforeseen circumstances. I assure you that I have consistently adhered to the examination guidelines. I never moved my eyes away from laptop screen.  I have raised a ticket multiple times but have not received any confirmation mail.

@Cert-Team Request you to please reschedule the exam as it is very important to me.

Email : Anishaa.Mohandas@publicissapient.com 

Exam : Databricks certified professional data engineer 

Date : 07/01/24

[Cert-Team]

@Anishaab6 Thank you for filing a ticket with the support team. they have informed me that they have resolved your issue.

[Surendher]

@Cert-Team 

@Had also facing the same issue for Databricks associate certified data engineer exam

Was trying to read the questions but the proctor keep on insisting to look into the exam and don't look around and the exam got suspended. Please look into it for the request raised and reschedule as soon as possible.

Request id : #00539133

Kryterion mail id: surendher.m@tcs.com

[Akshay_Chikode]

Hi @Cert-Team, 
My Databricks Certified Data Engineer Associate exam got suspended, last 2 questions was remaining of my exam.
I had also shown my exam room to the proctor. My exam got suspended due to eye movement. I was not moving my eyes away from laptop screen. 
I have raised a query regarding same but have not received any confirmation email.

Can you please re-launch my same exam again as i was about to finish my exam.

[Cert-TeamOPS]

Hello @Akshay_Chikode ,

We are sorry to hear that your exam was suspended. Please file a ticket with our support team and allow the support team 24-48 hours for a resolution. You must also review this documentation:

Behavioral considerations
Room requirements
Thanks & Regards,
@Cert_TeamOPS

[prahul3006]

Hi Databricks team, 

 I attended the examination for Databricks certified Data engineer associate exam on Jan 18th  2025 at 1pm  and I was left with last 10 questions when my exam got paused and later after showing room my video stream stopped and they have suspended my exam now saying  I did not meet the Behavioural or Environmental Requirement. Since I did not use any unfair means and throughout the examination I have only focused on the laptop screen please resume my test where i was to complete my test.

I raised the ticket on 18th Jan 2024 but till today I am not received any response.

@Cert-Team  Please look into this matter at the earliest.

my request id is : #00602525

Please look into this matter at the earliest.

[Cert-TeamOPS]

Hello @prahul3006 ,

We are sorry to hear that your exam was suspended. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

[Nazmeenkhan]

Hi Databricks team, 

 I attended the examination for Databricks certified Data engineer associate exam on 09Mar 2025 at 2pm  and I was left with last 10 questions when my exam got paused and later after showing room my video stream stopped and they have suspended my exam now saying  I did not meet the Behavioural or Environmental Requirement. Since I did not use any unfair means and throughout the examination I have only focused on the laptop screen please resume my test where i was to complete my test.

I raised the ticket on 09Mar 2025 but till today I am not received any response.

[Cert-TeamOPS]

Hello @Nazmeenkhan ,

We are sorry to hear that your exam was suspended. Please file a ticket with our support team and allow the support team 24-48 hours for a resolution. You must also review this documentation:

Behavioral considerations
Room requirements
Thanks & Regards,
@Cert_TeamOPS

[Cert-Team]

Hi @anamika_meenu I would highly advise that you delete your post as it contains your email address. Thank you for filing a ticket with the support team. They are working through tickets now.

[Soumitra_Joshi]

Same happened with me today 23-March-2025 at 11.45 I had exam and answered all questions. At the time of submission same thing happened with me.