Unable to Login - Account Verification Loop

[Pranav_jha]

I'm having trouble logging in to my Databricks account at databricks.com. Here's what happens:

1. I enter my email address and password.
2. I receive an account verification code via email.
3. I enter the verification code on the login page.
4. Instead of logging me in, the page refreshes and prompts me to enter my email address again.

I've repeated this process several times, but I'm still unable to access my account.

Additional Information:

• I have tried to clearing my browser cache and cookies.
• I am using work email.

I would appreciate it if you could help me troubleshoot this login issue. Please advise on how to gain access to my Databricks account.

[tinkinc]

did this resolve for you? 

[Pranav_jha]

Nope i didn't got solution, even i talked to databricks help team but after 2,3 replies they stopped replying and still i can't be able to login.

[AO44]

Same problem here.

[AO44]

Another strange thing:
When trying to login to the"Login - Databricks Community Edition" url, the auto-inserted email address is not mine. It is "sebrahimosama1@haosuhong.com". I cannot change this to my own email address.
So obviously I can't login via that route either. And maybe that is a security problem.
Below is the URL. Note the fake user name inserted there.
https://community.cloud.databricks.com/login.html?resetnewuser=true&username=sebrahimosama1%40haosuh... 

[gyfle]

Same problem

[EZEDOSKA]

same problem

[wlam1]

Hi team, one possible issue here might be insufficient access roles.

We have a Databricks account on Google Cloud, and used a service principal to create a workspace in that account. Our user accounts are account admins, and we got stuck in a similar auth loop when trying to login to the workspace, even though we could access the account.

Fix was to simply add ourselves as workspace admins in the account console. It seems there just isn't an error message if you try login without sufficient permissions on the workspace.

OP mentioned that he is having trouble logging into the account not a workspace, in that case this fix may not be the true issue, but hopefully this helps someone with a workspace-related login loop.