Why do I keep getting locked out of my Community Edition Account?

[Sinead]

I use Databricks Community Edition for college work and every time I try to log in, I find that I am locked out of my account, despite using the correct username and password. I get the message "You entered an invalid email or password, or your workspace access is locked because of unusual activity. For help, see Community Edition Login Issues". I then request to reset my password, but I never get the email to reset it. I have now made 3 separate accounts to keep up with the work in class when I'm locked out and I have been locked out of all of them now. How can I fix issue and stop repeatedly being locked out? I need to use this soon for an assignment and I'm afraid I'll lose my work.

[Chaitanya_Raju]

Hi @Sinead Walsh​ 

It might be a temporary issue, can you please raise a ticket in the following URL, so that databricks support team can help you in resolving.

https://help.databricks.com/s/contact-us?ReqType=training

Happy Learning!!

[Anonymous · Accepted solution]

Hi @Sinead Walsh​ 

Thank you for reaching out, and we’re sorry to hear about this log-in issue! 

We have this Community Edition login troubleshooting post on Community. Please take a look, and follow the troubleshooting steps. 

If the steps do not resolve the log-in issue, there is appropriate contact information on the post for further assistance.